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6 months post

I'm not one to vent and share all my business...

Determined_Beautiful
I'm not one to vent and share all my business online like this but I'm truly taken back and very upset by the way the staff at Elite Plastic Surgery has handled my situation. When I canceled my surgery date I talked with Nancy and everything was fine. I was very upset about everything happening in my personal life and she was vey comforting. I had payed a deposit and asked if there was any way I could get it back since I obviously wasn't planning for everything to happen like this. I'm taking on all the bills and funeral arrangements that my mom never put anything aside for. Nacy said the decision of gettig my deposit back, would be up to Rueben. So my request was forwarded to him, and this is where I'm at now. Months have passed and I haven't heard a single peep back from any of the staff at Elite Plastics. Looking back Its really sad how these were the people I trusted getting my surgery with. People that I'm not even worth their time anymore. I would completely understand if I had changed surgeons or something and wanted my deposit back but this was something completely out of my hands and all I asked for was help.

Determined_Beautiful's provider

Rami Ghurani, MD - Account Suspended

Rami Ghurani, MD - Account Suspended

Board Certified Plastic Surgeon

Determined_Beautiful rating for Dr. Ghurani:

Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times

Replies (5)

February 23, 2013
I'm sorry for the loss of your mom. Nancy and Cynthia ( whom are both very nice) are mainly sale reps, they are there to convince you & walk u through the surgery steps . After its done they are busy working with new/potential clients. That's just their job. But we are all human and I think that a loss so grand is the exception to the no refund rule, clearly we are all just a number but I do think they have hearts & do care about customer service so just call Reuben and explain to him your situation & I'm sure he will understand. God Bless
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February 23, 2013
Im sooo sorry for your loss
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February 23, 2013
I'm sorry to hear about your mother and also the experience you had with the office. I agree with lillatinabigbooty, try to see if you can talk to ruben directly and see what he can do for you, GL hun
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February 23, 2013
i'm sending you an abundance of prayers and support if there is anything I can ever do, please inbox god bless you sis
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February 23, 2013
Try emailing Ruben directly. He's usually very responsive. Wishing you the best *hugs*
4 months post

My sx date is march 6th with dr. Rami g. My mother...

Determined_Beautiful
My sx date is march 6th with dr. Rami g. My mother just passed and i will not be able to follow through with my sx plans. If anyone wants the date please message me. Thank you..

Replies (1)

December 28, 2012
Im so Sorry to hear that.
3 months post

Okay so this girl finally made up her mind. Dr...

Determined_Beautiful
Okay so this girl finally made up her mind. Dr.Rami (: on March 6th!! Ek! So excited!

Btw, Nacy at his office is an obsolute SWEETHEART!!!! (: Shes so nice and caring!

Replies (5)

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November 14, 2012
HEYYY! #GHURANI IS GOOING TO MAKE OUR SUMMERS GREAT!
November 14, 2012
AH.!! (: I know right?? Getting excited just thinking about it
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November 14, 2012
Hey girls, I'm march 13 Dr.Ghurani..yaayyy:-))
November 14, 2012
Congrats!!! (: maybe we will run into eachother! Goodluck!!!
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December 11, 2012
Hey beyamuher I'm March 13also ghurani do u know who else is?
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November 15, 2012
So glad to hear u picked Ghurani :) idk if u got my other responses. Can u let me kno?
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December 11, 2012
Hey I finally booked
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December 7, 2012
Team rami!!! Also! But haven't book soo sad :(
December 12, 2012
Good luck
December 28, 2012
Thank you