Write a review

Fraxel Re:store - Alabama

Throughout high school I had a few cystic acne...

Throughout high school I had a few cystic acne pimples and they eventually went away without scarring (pockmarks). I went through a traumatic experience at 27 that, for whatever reason...stress, emotions, hormones, something...caused extreme cystic acne that led to scarring. I still experience acne today at age 32.

I did some searching and decided that Fraxel technology was the way for me to go to remove these horrific scars. I found a local plastic surgeon and decided to go for it. Unfortunately, I had a very bad experience. The plastic surgeon I used actually had some acne scarring himself, but his beard covered it (lucky guy). He was friendly, but didn't fully inform me of everything I should expect. I thought there was just ONE Fraxel. I wasn't aware that I wasn't receiving the strongest treatment for my scars. The staff were friendly and loaded me up on medications to prevent pain.

The doctor also did nerve blocks (injections through my mouth, like a dentist does) to prevent pain (even though I DID feel it, lol). I had had about several treatments and I just wasn't seeing what I wanted or expected (especially with the amount of money I was spending). I was extremely frustrated. Aslo, after each session, my face seemed to be getting more "used" to the treatments...I'd swell some, flake, then go back to normal...almost TOO quickly if that makes sense.

During one session -- I don't remember which one, as I would estimate I had at least 10 to 12 -- the doctor's assistant burned me. Even high as a kite I remember it. She burned my chin and the side of my face along the hairline and jawline. I didn't realize the full extent of the burn and didn't treat it as I should have. I work in a public environment were I am exposed to a lot of germs, so I'm sure I picked up some kind of infection...as stated, I wasn't fully aware of the extent of this burn and didn't treat it as I should have.

When my poor worried mother finally persuded me to return to the doctor, he was horrified I didn't come to him sooner. Well, I didn't KNOW. I probably could have sued him, but he told me he'd give me MORE treatments for free. Naive, trusting, emotionally shot, and foolish, I allowed him to continue to treat me. They showered me with free treatments and all the medications I wanted, and the assistant who burned me even LET ME BORROW some things of hers for a trip I took, but it doesn't excuse the fact I wound up with hyperpigmentation on my face along my hairline and a large, raised keloid scar at my jawline. In fact, the scar is what convinced a nurse at a different plastic surgeon to convince her husband/doctor to NOT give me a Fraxel Re:pair treatment, which is what I wanted in the FIRST PLACE to treat my acne scars!

Throughout various other treatments -- from other doctors, mind you -- the hyperpigmentation has gone away. The scar obviously hasn't. I've received numerous other treatments to the scar that have helped curb its EXTREME sensitivity -- I couldn't touch it...WATER from the shower would even hurt it -- but it doesn't excuse the fact that it's there, the acne scars I went to treat in the first place are there, and I've been fleeced of thousands of dollars.

Bottom line: the Fraxel Re:store does not work for people with moderate to severe acne scarring. The doctor I went to DID NOT inform me of all the risks, the fact that I probably should NOT have had the treatment in the FIRST place because I STILL have active acne, the fact I should have had better wound care instructions to follow, and the fact there are different forms or types of Fraxel lasers. His assistant burned me and nothing was done. I've learned my lesson the hard way.

Fraxel Re:store does NOT work for people with moderate to severe acne scarring

Just a quick update for everyone...just as I said in my last paragraph above and now as the title of this update...Fraxel Re:store does NOT work for people with moderate to severe acne scarring. I apologize in advance if you read this update as being extremely negative. That is not my intention. My intention is to inform others out there suffering from moderate to severe acne scarring who are looking for help to NOT be suckered into paying for treatments that won't provide you with the results you are looking for.

Through this experience I will always feel that I was fleeced by the physician I put my faith and trust into. Regardless of the "extremely high settings" he said the laser was set to...the number of passes he took over the scars...the medication and nerve blocks he provided me with to deal with the pain during and after the treatments...the number of treatments he provided me with...I did not see the results I expected for the amount of money and time I invested in these procedures and physician.

Bear with me as I repeat myself...

There is no doubt I AM angry and bitter at the amount of money and time (along with faith and trust) I put into these procedures and physician...but I think what continues to hurt me the most is how the sick feelings of depression and disfigurement I have from these pitted acne scars were compounded by the fact I have a hypertrophic scar along my jawline that resulted from the physician's assistant burning me while performing a Re:store treatment. This hypertrophic scar pulls somewhat on my surrounding skin, which makes me feel even more like a freak. I struggle every day with these feelings because of what I've gone through.

My husband tells me he finds me beautiful regardless of what I've been through, but he didn't know me before all of this happened. I constantly long for the smooth skin I had once before and will probably never have again. Some may think with my experience I would swear off laser treatments altogether, but that's not the case. I still search for a physician who can provide me with smoother skin -- although I know I will probably never have skin as smooth as I had before my traumatic experience at 27 years old -- I know there are improved treatments constantly developing as well as physicians who are truly skilled in their work.
Name not provided

Beside manner was excellent...but too general and broad as far as answering questions and giving me instructions. Staff were friendly... even "sisterly" to the point of chatting about relationships with men and cussing... I guess they thought I was so high I wouldn't remember it.

2 out of 5 stars Overall rating
5 out of 5 stars Doctor's bedside manner
3 out of 5 stars Answered my questions
1 out of 5 stars After care follow-up
2 out of 5 stars Time spent with me
3 out of 5 stars Phone or email responsiveness
4 out of 5 stars Staff professionalism & courtesy
1 out of 5 stars Payment process
2 out of 5 stars Wait tmes
Was this review helpful?

Comments (5)

I was damaged by fraxel restore, would you be so kind to email me?
  • Reply
Hi Michele. You mean private message you?
  • Reply
So sorry to hear your experience. I got Mixto fractional laser for post acne marks/scarring and it made no improvement. I think it is also a sham for young skin (I'm 33and still acne-prone) and should NOT be marketed to us. It actually aggravated my skin to make MORE oil and my skin is now out of control with the worst acne of my life. I'm trying to combat it w/spiro & doxy antibiotics. Sucks!
  • Reply
I've been on spiro for about eight months now. I think it's been doing great. Definitely decreases my oil production, even in this Florida summer heat!
  • Reply
Yes, I never know what I'm going to look like day by day. I also have acne first time in my life, and extremely dry skin, wrinkle, fat loss, scars, sagging skin, orange peel tecture, and huge pores. I had beautiful skin, just a slight case of malasma on my checks, now my malasma is so much worst, with my ruined skin. I was told nothing bad could happen, lies, also I would look great in 7 days, and my skin would just get better in the next 3 months. I wish I would have never had this done, because my life is over, and will never be the same.
  • Reply

Please tell lorna33 I'm also interested in a lawsuit. She can contact me at my e-mail J****@live.com.

  • Reply
I agree it is burning our skins, and aging us. This machine should be called the aging machine, with no return of having your skin back, because I have given up hope to ever have my beautiful face back. 10 months later I look 10 years older and aging by the minute. This also changes everything about your life, you don't have a life, you never go any where but work, your extremely depressed, First you sad depressed, then your angry and depressed. The doctors told me 7 days, it's been 10 months, my face and my life is over. I can't do it anymore. I wish I would of seen this website before the procedure I would of never of done it. It's all about money, first they take your money to destroy your face, then it costs 10 times more to pay doctors to try and fix our faces. I don't have that kind of money. They also tell you to be stress free, we'll I have 2 sick kids, how do you stay stress free, now with my face ruined there is no stress free. It's hard to trust any doctors anymore after this, because of this doctor who told me all lies. I remember talking to them for about a year before I finally had the procedure. I talked with them so many times, over and over they said your face will be swollen for 7 days days, and then you will be fine, and nothing can go wrong we don't even puncture the skin, not as evasive as a peel. All lies, told me the same thing over and over, and I not only believed them, I trusted them, now I can never trust another doctor. I don't even want to have a physical anymore. I remember asking my husband about doing this, but I hesitated because of the money, but he said you don't do anything for yourself, you need to do this for you. I wish he would of said no.I have never been on a vacation.Life has always been tough, but never bad not like now. I use to always try and be happy and positive no matter what life brought me, but this is just to much to handle. It's hard to go out in public and be starred at, so I never do. I pray for all of you, but I don't think I can do this much longer. I have spent so much money on creams, facials, suppliments, food, books for your face, that I can't keep doing this not with sick kids. All I can say is my doctor and his staff needs help mentally, if they think they can keep doing this to people. I know there might be a few success stories, but why are there so many nightmare stories. Fraxel someday will pay for this, because there actually killing people emotionally and physically. I think about suicide everyday. I know it's just a matter of time.Will pray for all of you.
  • Reply
Julie, I apologize for being so late in this reply, but I understand and sympathize with your pain. I too have thought about suicide because of this. I have hurt myself over this before, and it's still a constant struggle to just MAINTAIN...a normal routine, be in public, act "normal," etc. I turned my anger inward upon myself...I never went and talked with a professional about my situation, so the depression and anger festered inside of me. I feel as though the depression and anger just seeped into me so deep that it's like a cancer and too far advanced for me to do anything about it. I no longer have the self esteem that I did. I got to thinking the other day...I was a late bloomer in the sense of dating, partying, etc. Between the ages of about 24 to 26 is the only time in my life that I've ever felt GOOD about myself. I HAD self confidence. I felt that I was pretty and could be sexy. I enjoyed dressing up, putting on makeup, wearing super high heels, jewelry, being out in public at any time of day or night, taking pictures, hanging out with friends, meeting new people, etc. After the life-shattering experience I went through and the fallout of acne and scarring, I stopped feeling that way. To compare my life to a flower, I feel as though the "budding" and "blooming" of my life was too short-lived. Robbed...taken away...and I'll never be able to experience the happiness I felt like that ever again. I feel as though it was so short-lived that I didn't get to FULLY enjoy and revel in the feeling that many girls/women go through...just feeling GOOD about yourself and in your skin, you know? I see so many females -- young women and older -- on my social media profile who just exude self confidence and self esteem. I used to be that bright eyed happy girl. I used to dress to the nines no matter where I went and knew I took care of myself. I feel as though I'm just existing today...drifting through a dead end life...that my bloom has now wilted and turned brown. My husband married me after my experience, so he's never seen my formerly smooth skin in person. He loves me no matter what, and says that all the time, but it's hard to accept that when I don't feel that way about myself. Please understand that you aren't alone.
  • Reply