Don't Be Talked into Trying Fraxel on Acne Scars

I don’t know where to begin. I went to a...

I don’t know where to begin. I went to a dermatologist about my acne scarring in February and he sold me on the Fraxel laser. I ended up having two consultations and also doing Internet research, the latter of which he assured me was to be taken with a grain of salt because upset customers “often use message board stories to get money.” They help each other out, he said, by posting negative stories for each other as proof that treatments don’t work. And I actually bought this excuse!

But I can honestly, hand to heart tell you now that Fraxel did NOTHING for my scarring.

Of all the procedures that have been used for acne scars, Fraxel was supposed to be the best – not dermabrasion, not peels... some of which I’ve tried. I paid the full amount upfront... almost $5k for a batch of treatments. All upfront, not even a receipt.

I had no trouble with the treatment procedure (later I would be accused of being a “bad patient”) but I couldn’t see it working. So when I had one treatment left and hadn’t seen any results yet, I demanded to speak to my dermatologist in person after he didn’t return three of my calls. I wanted answers. In his office I said that I wasn’t seeing any improvement and I asked what he wanted to do about it. He started to call his salespeople to work out “a deal” but I said no, this is his practice and he needed to fix it. He then looked me in the eye and said I would have to pay for more treatments if I wanted the results I was promised!

I left his office in tears that day and never went for my final treatment. It’s been three months since then and I still don’t know what to do. I’m thinking about trying something else when I get the money but I can’t stand the thought of it not working and costing me thousands more.

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