Nose is collapsed - am I wrong for requesting a refund?

Yeah that’s typical of plastic surgeons. I suggest you start by writing a letter and requesting a refund. Many surgeons will give a full or partial refund so they don’t have to deal with it anymore.

Firstly I'm sorry to hear about your post op complications. Nasal valve collapse is a known riskafter rhinopslaty ,even for experienced suergeons.In undeisred aesthetic result or complications situation I believe your focus should be on how to solve this problem.
I can understand your frustration and will for a refund, the complexities of nasal surgery and individual healing processes can lead to unpredictable outcomes. It's unfortunate that communication with your initial surgeon has been challenging, but the priority should be on seeking a solution to improve both the function and appearance of your nose.
I recommend consulting with a specialist in revision rhinoplasty and nasal reconstruction to explore your options for correction. Additionally, consider gathering all relevant medical records and imaging for your new surgeon's review.
While the issue of a refund is complex and varies by practice, your main focus should ideally be on your recovery and finding the best path forward for your health.
Best wishes,
Dr. Mustafa Bagli, ENT and Rhinoplasty Surgeon

That sounds like a very difficult problem, and one I've seen many times. If your surgeon won't see you, that's a big red flag. Nasal valve collapse is an unfortunate complication in reduction rhinoplasty, and a situation that often warrants revision surgery. Try and have a frank discussion with your primary surgeon to determine the cause and potential means to fix this situation. If you don't feel comfortable with this surgeon performing a revision, which is perfectly acceptable, seek another reputable rhinoplasty surgeon with experience performing revision cases.