Does the Cleo facial exerciser really work?

  • 6 years ago

Cleo face exercising ad seemed promising. I would like to find out if any one has used the cleo facial excerciser and what they thought.

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cleo have announced they are no longer selling face leads for cleo 11. does anyone know where i can get replacements when needed?
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I have just been told from someone else with a similar machine that the reason why they cannot supply these leads is because of a trading standards issue. Apparently they are not dangerous in use but something to do with the connections. I am gutted. I upgraded to the Q and it was rubbish - the results I had gained with the Cleo II were lost. Agree with another comment that Kaymar seem to be diversifying into skincare and will not take on board hundreds of comments that Q does not work and is a retrograde steo
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The supply of CLEO II leads is NOT a trading standards issue. The manufacturer is no longer able to source the components - simple as that. CLEO II has been out of production for almost 8 years now; it's unrealistic to expect a company to be able to supply parts for an obsolete piece of equipment forever. Cleo Q is a far superior facial toning treatment and despite the FEW negative comments on this forum, many thousands of other users are extremely happy with the results they achieve. We invite anyone who has not experienced a positive outcome to contact us so that we can identify if they are using the system properly. We are more than happy to offer advice and support to potential, new and existing customers and hope that we're able to reassure people that we are very committed to providing premium quality products and service.
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yes I 'upgraded' to the Cleo Q. and it started to fall to pieces within a few weeks. Its really flimsy and I had to put sticky tape on the back to hold it together. Its absolutely useless as well and my face started to lose its tone despite using it regularly. I eventually managed to buy another Cleo 11 from the Cleo site when they said some had been found in a warehouse. I saw a difference within a few weeks and soon my face appeared toned and healthy again. The Cleo 11 is much sturdier and it WORKS! I just don't understand why Cleo are promoting the far inferior Cleo Q.
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Its hardly a 'few' negative comments is it? and where are the comments from the 'many thousands of users who are extremely happy with the Q'.
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Thank you for taking the time to respond to our comment. The minority of people who haven't had the results they'd hoped for from Cleo Q have, in general been using it incorrectly. Those that have been in touch with us have been advised accordingly and now see a vast improvement in the treatment performance. Rather than debating your grievance anonymously, we would rather offer you personal support, if you'd like to contact our office.
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Relative to to the substantial number of customer letters, positive feedback on our website, repeat buyers and happy long term users of Cleo Q, the few comments on here are diminutive. However, we do care about the satisfaction of our customers, and are more than happy to address any issues if people want to get in touch with us directly.
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Its great that cleo offer support to it's customers..the fact the company is reading our ecperiences and responses is positive! Thank you x
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Sorry don't believe Cleo - gave the Q to my daughter as it was no use to me (went back to the Cleo II) didn't work for her either it has subsequently been passed to her moth in law and sister in law - hasn't worked for anyone and it is still 18months old has now fallen to pieces. I called Cleo some time ago who were most unhelpful and rude - just wanted to replace the pads and sell me product that would help them to work better?
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Cleo are most unhelpful on the phone - spoke to a girl about Cleo Q not having the same results as Cleo II - her advice was buy more pads and jiggle around with the positioning! of course also told me their facecare range would would help to enhance the results. If they have stopped selling the leads there is another company aware of the problems with Cleo II leads who will duplicate them for use with better and cheaper pads. WHY DON'T CLEO LISTEN??? bearing in mind the Cleo II won't last forever I am already looking at other brands to replace Cleo II. Disappointed.
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me too. meanwhile can you tell me the name of the company who will duplicate the leads please? thank
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if the minority of people who are disappointed and dissatisfied with the Cleo Q are using it incorrectly, what about the majority? Does this point to the fact that it is a flimsy inferior machine, as stated by the overwhelming majority of posts?
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this is definitely a company which does not listen to its customers.
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but they don't do anything about it. they just tell the customers they are wrong!
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We would like to reiterate that anyone with a genuine problem can contact our offices to speak with a member of our customer services team; we do listen and we do want everyone to get the very best from our products; Our products are medical grade manufactured to ISO standard, therefore for safety, performance of your Cleo machine and compatibility reasons, we do not recommend using a so called 'duplicate' cable or inferior pads.
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I am horrified that people are still buying these products. The machines simply DO NOT WORK! I perservered for a whole year with my Cleo ii before giving up - and before I did eventually give up, I had the most horrendous experience with their customer service team. I am not sure whether or not the company has changed hands in recent years, but the absolute cow I dealt with refused to refund my postage costs after I had been kind and public spirited enough to return an item they had sent me by mistake!!! Yes, it actually cost me money to send their incorrectly dispatched item back to them - when they had also asked me to do so! In light of my experiences with them, I fail to understand how they can whine on about people getting directly in touch with them for advice, instead of making a public airing of their problems. I would rather stick my head in a bucket of hot tar than attempt to deal with any of them. They disgust me.
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Think I got the same lady. Sent me wrong pads the refused to replace until I had paid to send their mistake back - then were out of stock and would not refund. Finally sent me wrong shape. I have never come across such a rude unhelpful bunch. They are great until you have a problem I was not anonymous when I contacted them. They had the opportunity to deal with me politely and professionally and did neither. I sold my cleo Q on eBay. Total waste of money. Went for spares as it had fallen to bits and was on third set of leads @ £30 a pop if I recall correctly
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The cleo 11 is fantastic and yes it does work...just follow instructions.
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I have been using cleo 2 since December 2013. And results are really good. .you have to do it a min of three times a week and I myself do three days on the trot then leave a day or two then use it again..I find it brilliant .. as far as dealing with yhe company, if you are nice and polite to begin with and not aggressive they bend over backwards to help you...that has been my experience with them.
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I have only had positive reactions from cleo..I think if you dont get help from yhem its because you hVe been rude and aggressive to tgem first...and lets face it would you want yo he helpful to soneone who has just heen rude to you????
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You are assuming I was rude to them which was not the case. I have worked in customer service myself so have been on the receiving end of aggression which I why I go out of my way not to be.
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I did - for a whole year -and it doesn't.
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I am always 'nice and polite'! These people are utterly foul and have mo idea how to treat customers.
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I also sold mine on e bay. I was ever so glad to see the back of it!
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No, I would not - which is why I remained extremely polite to these awful people for a very long time. I fail to understand why you would assume otherwise. You are also forgetting that they are being PAID for their. 'Customer Service '!
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