POSTED UNDER SmileDirectClub REVIEWS
Severe Overbite, Slight Crowding, Never Had Braces. - Yelm, WA
ORIGINAL POST
I also wanted to keep up with reviews regarding...
revikaJune 1, 2016
I also wanted to keep up with reviews regarding this company. It seems to good to be sure, so I want to keep track of everything.
I signed up, sent in the photos and was accepted. I emailed Customer Service because when I log into the site it says I haven't been accepted yet but I received the confirmation email that I did. I wanted to verify that. They responded within 24 hours, saying yes they did ship it SAME DAY I WAS ACCEPTED (May 31, 2016). I live in Washington so I'm a bit further away from most their facilities and the kit will likely take a week at most to arrive for me.
I will continue to update regarding their customer service, plans and such.
I signed up, sent in the photos and was accepted. I emailed Customer Service because when I log into the site it says I haven't been accepted yet but I received the confirmation email that I did. I wanted to verify that. They responded within 24 hours, saying yes they did ship it SAME DAY I WAS ACCEPTED (May 31, 2016). I live in Washington so I'm a bit further away from most their facilities and the kit will likely take a week at most to arrive for me.
I will continue to update regarding their customer service, plans and such.
Replies (2)
September 3, 2016
I'm considering doing this but checking with reviews. Thank you for sharing.
UPDATED FROM revika
11 days post
Got my impression kit.
revikaJune 12, 2016
I actually should have received it a couple days ago but for some reason, my USPS these past few months have been really irritating to work with. I don't know if it's a new driver for my route or what, but that's likely since I never used to have these issues. ANYWAY.
I felt like the shipment took a while to get to me.
Did my impressions but I think they'll get denied... Certain spots don't have a gum line at all but the second tries did on those spots, so we'll see. And as you all can tell in my pictures, my overbite is pretty bad so I'm not too sure SDC will be able to take me on.
The kit will be picked up on Tuesday. After it's been delivered, I'll give them one business week to get back in touch and if I haven't heard anything, I'll be reaching out. So far though, communication has been painless. Emails have been sent basically right away.
I felt like the shipment took a while to get to me.
Did my impressions but I think they'll get denied... Certain spots don't have a gum line at all but the second tries did on those spots, so we'll see. And as you all can tell in my pictures, my overbite is pretty bad so I'm not too sure SDC will be able to take me on.
The kit will be picked up on Tuesday. After it's been delivered, I'll give them one business week to get back in touch and if I haven't heard anything, I'll be reaching out. So far though, communication has been painless. Emails have been sent basically right away.
Replies (4)
June 28, 2016
So have you heard anything yet?? I'm waiting to get my plan cause they no longer do the starter kit so if it's 7-10 business days like they say from the time they approved which was June 24th I should hear from them next Tuesday or Friday
June 30, 2016
Just found out I was approved from my impressions, so they're working on my plan now. I updated below... I'll be taking the first steps myself on checking in if they've finished my plans/etc because it seems like even though Customer Service is quick to respond, they don't send out emails on their own unless it's an automated one.
September 8, 2016
what is impression.?? I have a over bite and over crowding
September 11, 2016
They send you trays and molding and you but the clay in the mouth tray and bite down and when you take it out it leaves the impression of what your teeth look like
UPDATED FROM revika
29 days post
Accepted Impressions
revikaJune 30, 2016
After about a week+ (I believe they received it last Monday which was June 20th or so), I emailed them asking if I would get an automatic email telling me if my impressions were accepted.
I got a response within 3 hours from customer service, letting me know that my impressions were accepted (I'm so happy about this honestly, I thought I did a bad job) and to check back in up to 10 business days to see if their dental staff have completed my teeth & payment plans.
So! Around July 10-13 I will be sending them another email or a phone call and ask for an update about my plan.
I'm eager to get started. I found out after wearing a mouth guard while I sleep for the past couple weeks that I clench pretty badly so the teeth trays will be an additional blessing...
I got a response within 3 hours from customer service, letting me know that my impressions were accepted (I'm so happy about this honestly, I thought I did a bad job) and to check back in up to 10 business days to see if their dental staff have completed my teeth & payment plans.
So! Around July 10-13 I will be sending them another email or a phone call and ask for an update about my plan.
I'm eager to get started. I found out after wearing a mouth guard while I sleep for the past couple weeks that I clench pretty badly so the teeth trays will be an additional blessing...
Replies (3)
June 30, 2016
Actually I'll start attempting to check in on my plan's progress on July 8 and each business day after that if I don't hear anything.
June 30, 2016
Yes I'm going to try back next week if I don't get an email from them hopefully I won't have to and when I check my email it will be there but I also have to take in consideration that Monday's a holiday so that day won't count as business day
Thanks for sharing your story. I hope you find everything you need in this community in terms of feedback and support. We'll look forward to your updates!