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Provider Review
Unprofessional behaviour I went to see Mr Woolford in Manchester Spire hospital, because I have a visible crooked nose. I chose to see him because I live nearby and because I read in his reviews that he has a conservative approach and does not over promise anything, and I just want a normal looking nose. I had tried to see some of his previous work via his secretary but she said you can only see them if you book an appointment, which I did. At the appointment we discussed my condition and my main question was if it is really worth it if I undergo the surgery, and he said because the fault in the shape of the nose is easily noticeable it would be a reasonable thing to do. But he said my nose will never be completely straight and tried to lower my expectations. He said it is impossible for nose not to change shape after the operation and expecting the perfect nose is far from reality. I had read the same reviews on crooked noses and accepted his point. He then took some pictures of me and I asked to see some of his previous work. Now because of an accident that I had when I was a kid I have some problems with the shape of my lips and I have been thinking for years to do something about it. After he showed me some photos of previous patients, thinking being an easy operation that he can do, I asked him if he could do anything about my lips too. He looked at them and said if you want to do something about your lips you should not have a rhinoplasty! Seeing the shock on my face, he explained: If you are that facially aware you will never be happy with the results of a surgery, and you should think about this more! He then stretched his hand towards me for a handshake, and well it simply meant goodbye! I am not going to write here how I have been feeling since. I just want to say that he sees that I am obviously not confident with how I look for apparent reasons; he might have thought there might not be a better way dealing with such person rather than attack their personality and ask them to leave. I might not be a surgeon but why should it be hard to think that I may believe structure of a nose is different from lips and you may not be able to give me a perfect straight nose but results on lips can be different? Why should you allow yourself to judge my personality in fraction of a second and kick me out of the room? Now is this because he thinks this is the best way to deal with a patient or is it because there have been many patients complaining about the results of their operations that he can’t deal with it no more and just wants to get rid of you as soon as possible? On a separate note: he gave me a leaflet to read at the beginning of our appointment. I noticed it was full of grammatical errors and typos (see the attached picture). Let’s assume that he’s not written the text himself, maybe he’s copied it from somewhere or he’s had his 5 year old to type it for him; and let’s forget the fact that English is his first language and he’s been to university and became a doctor. I just think the fact that he could not be bothered to carefully read a 2 page document that he hands out to people, brings an absolute disgrace to the University of Manchester that has given this person title of a “professor”.