POSTED UNDER Laser Genesis REVIEWS
"PURPOSELY" Blistered/HORRIFIC burns/permanent scars w/ laser that can't Be Fixed - Winter Park, FL
ORIGINAL POST
I had a mini neck lift left with very obvious...
Mermaids1November 15, 2013
$800
11/09/12 Kristin Occhiogrosso, Dr. Rotatori. I had a mini neck lift left with very obvious scarring and Dr. Rotatori hesitantly did steriod injections.I went to 2 doctors that said scarring was unacceptable I needed to go back to surgeon and have laser. I did and he had his PA Kristin Occhiogrosso perform which she wasn't HAPPY ABOUT AND MADE SURE I KNEW IT WAS compliment OF her..not DR Rototari. I requested at MY expense to have some sunspots removed which she said $150. and make sure to schedule extra time at each visit (WHICH I DID). Each time Kristin was behind and had attitude and couldn't fit in extras. On 2nd visit she rudely did them...on 3rd visit she forgot and when i reminded her..she became NURSE HATCHER..NEVER put on PROTECTIVE GOGGLES on my eyes and AGGRESSIVELY WENT OVER MY FACE w/ laser..I could feel burning. (not in areas to be worked on. She said..oops..you are gonna have a black eye and handed me a baggy of water left from last patient. She abruptly left room and brought small eye ice pack. I left upset and Within 30 minutes I had a blister the size of a dime. I called immediately and they blew me off. I showed up in 2 days with black eye in am and 2 blisters they refunded money and said come back. to see Kristen....Kristen admitted she was having a bad day handed me scar cream and sent me on. I then went back to Dr Rotatori and he took a pic and didn't want to hear my story. THERE IS NO DOUBT this WAS on PURPOSE!!! SHE WAS MAD..ALMOST LIKE A TATOO ARTIST MAD AND PURPOSELY messes tattoo up. Unfortunately mine cant be fixed..there was nothing there to be lasered in that area and I have a huge pitted white scar that cant be covered in an obvious area. I sent net Dr. Rotatori a certified letter w/ pictures and NEVER GOT response. i am turning them both in to Medical Quality assurance. SHE SHOULD NOT be PRACTICING..SHE IS A TEACHER OF THS LASER. You will be shocked at picures. Here they are.
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Replies (71)
December 27, 2013
Wow, this is unacceptable. How are you doing now? Any improvement in the scar?
December 27, 2013
No.. Thanks for asking.. I went to new surgeon and he not only wants to fix the scars from 3 blisters but revise the others from mini neck that look horrible..Ill keep u updated and will continue to get word out on the 2 doctors!! And file any and everything I can!!!!
December 28, 2013
Yes, please keep me updated. I have a similar scar that I'm trying to treat. Good luck!
April 14, 2014
You mentioned a Dr. Clark...is he in the same office? And is there an update on your experience? Hope you're better.
April 14, 2014
I have found a surgeon who specialize in laser that believes tattooing is not the best option for my scar. He wants to laser it a few times to generate the skin hoping the pigmentation comes back and scar not so deep and soften.
April 14, 2014
Hi Pam, Dr. Clark is a different surgeon with his own office. I actually just saw my sister and Dr. Clark is still tweeking her at no cost to get her the best results. Her face and eyes did well but he and my sister were not happy with the results of her neck. He at no cost redid her neck and still wasn't happy with outcome. My sister is very weathered from being on sail boat all her life on water. He is now giving her complimentary lasering to help firm up skin and texture. I have chosen a doctor to help with my scars from Kristens laser blistering and mini neck scars near ears that are obvious. I am just waiting on getting the money and time to do it.
April 14, 2014
Thanks. Sounds like he's much more patient oriented than your last doctor. Wishing you well.
March 2, 2015
I don't know if the pics were removed or you never posted any but I am not seeing any "neck lift" scarring pics... do you still have them and if so, would you post them? Thanks!
January 28, 2014
I have had nothing but positive experiences at this office and my results have been outstanding. i cannot believe either of these professionals would do what this person is suggesting
April 14, 2014
The motive may be inaccurately perceived, but the pictures are the result...they aren't working on my face.
April 14, 2014
Pictures don't lie. There is no other reason but negligence that this could have happened. Kristin is a trained PA in this laser therefore knowing what she was doing. Why did I never get a follow up call? I'll I got was some (used) scar medicine that had already been opened and she took a picture and refunded one visit. Nothing since. Why did Dr. Rototari never respond to certified letter and pictures? It is going to cost me thousands to try to get less noticeable due to pigmentation gone and a pit and still no guarantee. Dr. Knight took pictures as well for his files as he saw it and immediately thought it was skin cancer until he saw the pictures of blistering and realized the scar was from the laser Kristin performed. All doctors after seeing scar and pictures of how it happened suggested I talk to Dr. Rototari. I tried and got no response from his office not even after certified letter. My sister had work done from Dr. Clark several years ago and he has done whatever its taken after her initial surgery to get the best results. That's a professional surgeon that cares about his patients and his work.
April 14, 2014
I believe Kristin motive was she was mad and was going to run further behind than she already was by doing the extra areas she forget. She was going to prove something! ..I promise she became like Nurse Hatcher. We all have an intuition and I could feel her aggressiveness and anger when she was lasering with out a doubt. After she gave me black eye and realized the baggy she handed me from last patient was just water she literally stormed out of room like it was my fault and said I gotta get ice! Its scary because you are trusting someone with your face. I instinctively knew she was doing something wrong when she didn't put glasses on me. The permanent scar I have is inexcusable for a PA and trainer on this laser. She and her Plastic Surgeon Dr. Rototari she works under should be accountable regardless of reason it happened.
August 1, 2014
Look at her pictures! She got second degree burns! I can't believe anyone would let them touch her face with a laser after reading this. The fact that they refuse to look at it makes it sound even more intentional.
March 21, 2015
Did you file anything to HOLD them Accountable? Of course not... you just defame professionals on the internet. Hopefully they hold you accountable.
March 22, 2015
I hope they do contact me! From your comments You sound like you either work for that office or friends of theirs.
January 30, 2014
I’ve been a patient at Dr. Rotatori’s office now for two years and after reading your review I can’t even believe or imagine Dr. Rotatori and his Staff treating you with such disregard and lack of professionalism as you stated . With as many patients as he has treated over the years and with all his experience he would never want a one of his patient to suffer or not be completely satisfied with their results. I’ve been seeing Kristin Occhiogrosso for two years . When I go in for my Botox appointments she’ll always spend a few minutes chatting to catch up with you ..... at the same time she’s carefully watching your facial expressions so she knows where you’ll benefit the most from the Botox injections . She has always been lovely and I’ve been very happy with my results .
I recently had a Pearl Fractional with Kristin Occhiogrosso PA , from the time the appointment was made the office was in constant contact with me with pre-op instructions . The day of the procedure could not have gone smoother . Their Nurse Karen was so attentive making sure I was completely comfortable by carefully monitoring my pain meds and prepping me for the procedure . Both the PA Kristin and the Nurse Karen followed careful protocol from the time I entered the room . It was over a two hour procedure that the PA Kristin had to carefully and very precisely hit my face and neck with the Laser . I received phone calls both day and night checking on my recovery . I’ve been in the office for two post op check ups and both times Kristin has been there checking on me and making sure my skin is healing properly .Following their post-op instructions is so important for your recovery . She’s listened carefully and always answered all my questions . I could not be more pleased with my results and it will only get better .
I have always had a positive experience from the minute I walk into his office the girls at the desk are lovely . Debbie the most fabulous esthetician ! She keeps my skin glowing . Karen the Nurse takes care of all the details and is so caring . Kristin the PA so professional and very knowledgable and I trust her with my face .
February 7, 2014
"Following their post-op instructions is so important for your recovery " I don't see how your experience and in particular that comment has anything to do with the OP's experience. It seems mainly like you are just trying to discredit her, but her pictures don't lie.
April 14, 2014
Lady, the photos don't lie. Your experience is your experience. Don't dismiss hers because you had such an obviously different one with the same people.
April 14, 2014
I never had a pleasant experience with Kristin...not even the 1st appointment as she made sure to let me know it was her doing a compliment laser NOT Dr. Rototari. My pictures and scars do not lie. There is not a doubt in my mind it was on purpose as there is no other explanation as this would never happen if she claims to be a trainer in this particular laser and would know better than to let this happen. She never covered my eyes to protect them and afterwards hands me a USED baggy of water from last patient of melted ice. Really!!! Keep in mind it was just not horrible blistering but a black eye as well. Every doctor that has seen my scar and the pictures cant believe a surgeon would not respond to the complaint and cant believe this was a PA and trainer. There was absolutely no excuse for this to happen regardless if she was having a bad day as she stated she was. I am going to a Doctor that specializes in laser to try to minimize scars as they are getting worse and whiter. Kristin and Dr. Rototari really need to be accountable...its a shame I never got a follow up call after blistering or even a response from Dr. Rototari after certified letter and pictures. No Excuse !
April 14, 2014
Pictures don't lie. I will post more pictures when I get a chance as scar is deeper and whiter as time has gone by. There is no other excuse accept for carelessness and negligence for this to have happened. Keep in mind..the blister/scar is in an area NOTHING was to be worked on. Kristin never put protective glasses on me and I could see her running the laser across my face (never turning laser off) from above lip area to cheek to under eye. She is a trainer. There is no excuse for this to have happened. To get blistering that deep and large took aggressive lasering. This should have NEVER happened. The day it happened she gave me a baggy of water from last patient and told me to place near eye as I was going to have a black eye. Within 20 minutes of leaving I had 2 blisters formed ..one the size of a dime. (not in area that was to be worked on) I actually still have the small sun spot she was to be lasering as well as a large white pit above my lip and white scar on cheek from other blister. Inexcusable for a PA and trainer!!
April 14, 2014
The post op instructions she gave me were a used bottle of biocorem ( had been opened) and said once it healed it use this and it should be fine and took a picture of it. It doesn't look fine and the office refuses to look at the scar since even after me sending pictures certified to Dr. Rototari. Kristen was negligent...the facts are the facts and the pictures are the pictures. I have a large scar from aggressive lasering in an area that she was not to be working on. No other excuse.
April 14, 2014
You are correct...The photos don't lie. I will post pictures of the small sun spot Kristin was suppose to be lasering that I still have along with what the scar looks like now from the blistering. I have absolutely no reason to make up my experience...Kristin didn't put protective glasses on me...handed me a bag of water from last patient and gave me a used bottle of Biocorem, lasered an area not to be treated and I have a horrible scar where nothing was.
April 14, 2014
I feel so bad for your experience. Maybe you're right about it being intentional...you certainly have more information than I do in order to make that conclusion. It certainly is negligent. Good luck to you.
August 1, 2014
March 21, 2015
March 22, 2015
I would gladly like to hear from Dr. Rotatori's office! I would welcome him to take the time to see me and the result of Kristin's laser to my face. I'm not sure what is permissible to post on this site but have a copy of the letter I wrote Dr.Rotatori Aswell as copy of the certified receipt that his office recieved letter and pictures and a credit card statement showing $150. Charge. For laser procedure on 11/9/12 and a credit of $150. On 11/12/12. I did contact an attorney and he said it is very expensive to litigate a cosmetic case and time consuming. I just want the scars fixed. I'm not looking for $$$. Though reimbursement for what I've spent trying to fix Kristins Negligence would be nice. I have too much documentation ( Dr. Rotatori has the picture he took Aswell of blisters) for this not to be true. A doctor friend of mine saw the scars 2 weeks ago as I asked him what he thought could be done. He suggested I reach out to Dr. Rotatori again.
Replies (5)
April 6, 2015
god bless you fro having to go through that
i hope you reported them to....well, SOMEWHERE!
or at least filed a suit.
win or lose you'd have this on record
thank you for posting
SHAME ON YOU, KRISTIN
YOU SHOULD BE ASHAMED OF YOURSELF
Intentionally OR not, lasers are weapons and require complete focus
Look what you put this woman through
SHAME ON YOU!
May 30, 2015
I'm so sorry for all that you have endured, including all the negative comments from other patients that were happy w/their results. I too was not happy w/my results from Dr Rotatori, and one patient replied to my post about how fantastic her surgery went which just makes it even more hurtful. Hope you are continuing to heal.
December 26, 2018
I had a girl do this to me with a chemical peel all over my chest. It’s frightening and horrific. She was fired soon after. I never told anyone bc I knew they wouldn’t believe she would do it on purpose. But I knew. I had also complained. I’ll never go back to someone I complain to now.
I am so sorry you had a bad experience, thank you for taking the time to share with us. Can you keep us posted on any corrective measures you take. Take good care!