POSTED UNDER Sientra Breast Implants REVIEWS
Small B to D Cup with Sientra Textured - Westlake Village, CA
ORIGINAL POST
After reading all the reviews here I feel...
ddecorSeptember 9, 2015
$7,700
After reading all the reviews here I feel compelled to let others know that my aftercare experience was not great. I agree the staff and Dr. Schwartz are very good. I think he has gotten too busy. I did not get any phone call the night of my surgery and was waiting and hoping he or a nurse would call based on some of these reviews. No one called but my dentist would have. I also had another procedure in addition to the BA so I think a follow up phone call should have been made. The day following my surgery I waited in the waiting room 45 minutes to an hour. Feeling pretty uncomfortable and obviously on pain pills this wait seemed like an eternity. Also, there was confusion between the nurse and doctor's directions for wearing the compression strap. I was told to wear the grueling torture device for 8 weeks. I later called the office to ask if this was correct and the nurse called me back and told me it should actually be worn 8 days. I'm glad I called!
Unfortunately my implant is not in the correct position, we know this can happen but it is frustrating to pay more money to fix something you just paid for a few months prior. I do appreciate that Dr. Schwartz will admit when something isn't right and will do whatever you want to make it right. Dr. Schwartz has an excellent reputation which is why I chose him. I don't regret choosing him but the aftercare needs improvement. It would also be nice if he could remember what procedures he has done on you and ask to see if you are healing correctly. Isn't there a chart he could look at before he walks in to see you?
Unfortunately my implant is not in the correct position, we know this can happen but it is frustrating to pay more money to fix something you just paid for a few months prior. I do appreciate that Dr. Schwartz will admit when something isn't right and will do whatever you want to make it right. Dr. Schwartz has an excellent reputation which is why I chose him. I don't regret choosing him but the aftercare needs improvement. It would also be nice if he could remember what procedures he has done on you and ask to see if you are healing correctly. Isn't there a chart he could look at before he walks in to see you?
Replies (2)

October 14, 2015
I want to thank you for posting your review. Although we did not meet all your expectations and you may need a revision, we will be sure to be better in the future. Even though every other review is 5 stars, only a critical review can help us see where we need to improve and I of course take this very personally. Your feedback will be discussed with the entire staff, as clearly our standard procedures weren't followed up for you. Even in a great practice there is room to fine tune our process, and your comments will help. I know we have a revision in the future, and while that's not ever the goal, we'll take great care of you and provide the amazing care and professionalism I have always been known for.
Dr. Schwartz
Dr. Schwartz
Thank you for sharing your story with us on RealSelf. When was your actual surgery date? Hoping you can find some support in the community. Please keep us posted.