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Venus Viva extreme reaction

I had a Venus Viva done on my neck area 4 days ago , to my understanding I have had an extreme reaction . The first day was fine , but on the second and third day , my face looked deformed , I am very red and swollen and extreme laxity on my once tight neck . Has anyone had this reaction ? How long did your neck and face were swollen ? How long did the redness last .