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Good Riddance
I decided to go to this office for a consultation on the pearl fractional laser... this is my experience.
1) I met Dr. Namkung, a physician that was never mentioned on their website. She did not disclose her credentials and made me think she was new to the specialty because she missed important details from my medical history and offered skin care products that were contraindicated.
2) Since I do not have the down time required for recovery from the pearl, I was given one option: the PICO Genesis. I was not offered any alternatives and it was never discussed with me the risk, benefits, or after-care of the laser. I had to find this out on my own.
3) The laser was inappropriately explained by her esthetician (Karen), not Dr. Namkung; credentials, again, was never mentioned. I was surprised (and disappointed) to find out that the laser is only operated by this person, when their website clearly shows only the dermatologists performing the treatments. This is the main reason why I wanted to go to this office.
4) When I showed up three days later for my appointment with the PICO, I was asked to fill out paperwork that had already been completed but the receptionist was too busy to fix the issue. I was also called back without completing the paperwork or signing the consent form.
5) I was taken into a room for photographs but Karen did not verify whether I signed the consent form or not. I noticed in the room non-hydroquinone skin care products for melasma and asked for more information but she was reluctant to answer. I was growing very upset because this was never mentioned in the initial consultation.
6) It was also never researched whether my medication is a contraindication to the PICO so this had to be done quickly before moving forward. I was then informed that the laser increases for risk for cold sores and that salicylic acid/waxing the area increases sensitivity; this was never mentioned in the initial consultation.
7) I was then taken into the laser room and noticed that there was no tissue paper, sheet, or anything on top of the chair for infection prevention between patients. I was never told what to expect or asked how I can be more comfortable; instead, I was told to lie down and put on goggles. I could not see out of the googles; it was pitch black and made me feel nervous. Karen was about to start the laser treatment without warning and made me feel like things were being rushed. There was then a knock on the door stating her colleague needed one of the lasers. I told her I was feeling nervous and asked for different goggles but said those were the only ones. She rudely said I needed to make up my mind about the laser because her next patient was in 30 minutes; Karen said this all in front of her colleague. She never once tried to alleviate my concerns or make me feel that the $995 was a wise investment, so I left. I have never been treated so rudely or dealt with a more poorly-run business.
1) I met Dr. Namkung, a physician that was never mentioned on their website. She did not disclose her credentials and made me think she was new to the specialty because she missed important details from my medical history and offered skin care products that were contraindicated.
2) Since I do not have the down time required for recovery from the pearl, I was given one option: the PICO Genesis. I was not offered any alternatives and it was never discussed with me the risk, benefits, or after-care of the laser. I had to find this out on my own.
3) The laser was inappropriately explained by her esthetician (Karen), not Dr. Namkung; credentials, again, was never mentioned. I was surprised (and disappointed) to find out that the laser is only operated by this person, when their website clearly shows only the dermatologists performing the treatments. This is the main reason why I wanted to go to this office.
4) When I showed up three days later for my appointment with the PICO, I was asked to fill out paperwork that had already been completed but the receptionist was too busy to fix the issue. I was also called back without completing the paperwork or signing the consent form.
5) I was taken into a room for photographs but Karen did not verify whether I signed the consent form or not. I noticed in the room non-hydroquinone skin care products for melasma and asked for more information but she was reluctant to answer. I was growing very upset because this was never mentioned in the initial consultation.
6) It was also never researched whether my medication is a contraindication to the PICO so this had to be done quickly before moving forward. I was then informed that the laser increases for risk for cold sores and that salicylic acid/waxing the area increases sensitivity; this was never mentioned in the initial consultation.
7) I was then taken into the laser room and noticed that there was no tissue paper, sheet, or anything on top of the chair for infection prevention between patients. I was never told what to expect or asked how I can be more comfortable; instead, I was told to lie down and put on goggles. I could not see out of the googles; it was pitch black and made me feel nervous. Karen was about to start the laser treatment without warning and made me feel like things were being rushed. There was then a knock on the door stating her colleague needed one of the lasers. I told her I was feeling nervous and asked for different goggles but said those were the only ones. She rudely said I needed to make up my mind about the laser because her next patient was in 30 minutes; Karen said this all in front of her colleague. She never once tried to alleviate my concerns or make me feel that the $995 was a wise investment, so I left. I have never been treated so rudely or dealt with a more poorly-run business.
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