Disappointed in the way I was treated after surgery

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Kenneth Hughes, MD
Kenneth Hughes, MD
Board Certified Plastic Surgeon
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????????????UPDATE!!!! ????

  • 7 Aug 2023
  • 4 months post
I am back to do an update 9 weeks post surgery. To say I am disappointed in giving the review I did and ranting and raving about my PAST experience with Dr Hughes (mainly staff) is an understatement. Before I paid for my surgery i was treated so kindly by the staff mainly Angela. There were so many hiccups pre surgery that I looked past because in the end my opinion of dr hughes was amazing and a lot of issues that occurred such as my surgery being scheduled for a later time that morning and the anesthesia doctor showing up 5 hours late as my anxiety went through the roof waiting in my gown that entire time in the check jn room. I was kind and patient and never complained about the several mistakes Angela made during my working with her including asking me right before surgery if I had paid because she lost the statements from a month ago so I had to pull up my credit card bills showing where they took out the payment. All this while I’m already getting my iv treatment before going in the surgical room. I didn’t want to post this because I still think dr hughes work is great but after I requested pictures of my before and afters and was denied being able to have them and requesting my medical records and being ignored as well as never getting a call back from the dr regarding my concerns, I couldn’t just leave a raving review. $35,000 spent in total with this doctor and I can’t even reach him this time around. I’m 9 weeks post op with drain healing issues and stitches that are not dissolving and no way to reach him because of the way Angela treated me after they already got my money. I was even told by her I’d have to wait till “later today or tomorrow” for an answer to my questions because dr hughes had to many consultations coming up. I am a patient who spent 35k and I can’t get an answer to why my belly button is leaking 2 weeks after surgery? I’m left shocked and beyond disappointed. As far as my results, I have to say I have some concerns and a few things I’m not happy with and I feel that traveling 8 hours and paying a substantially over priced amount because I wanted great service was the wrong choice. I have family that have gotten their surgery close to home, excellent results, several thousands of dollars cheaper, before and after pictures and 24-7 access to their doctor with amazing results but because I worked with dr hughes 10 years ago, I wanted to use him again but man did things change. I should have trusted my families surgeon here where I live. I have another surgery scheduled and unfortunately, I will never go back to this surgeon. I feel taken advantage of because after I paid, the treatment I received from his staff was disgusting. I hope that no one else has to go through this. I don’t know if dr hughes even knows I’m Being denied my medical records and if all of this is going on, but if you see this post, I really hope you get your staff to show some respect and compassion to your patients and worse case don’t wait until after they pay to show this type of treatment. It should be this way before payment so they know what kind of aftercare they’re signing up for. You were amazing when you worked out of Culver City and able to be reached when needed, answered questions left and right and that’s what I thought I was paying for this time so I feel very cheated. If you do ever see this, please email me my records because this isn’t fair. I have attached the emails between Angela and I and she never responded. It’s very unprofessional and I feel I led people the wrong way by posting my above comment. If this treatment from your staff continues, you will be losing a lot of business. I had so many people asking about my surgeon and I won’t recommend you because of the after care. I have scheduled an appointment with my primary care because I can’t get through Angela to get to you for questions.

Dr. Kenneth Hughes in LA is AMAZING!

  • 18 Mar 2023
  • 26 days pre
I have seen Dr. Hughes on two previous occasions. He did some amazing bbl work and lipo on my body. After a few years I was interested in getting a tummy tuck with him. I was up and down debating for 4 years before I actually made up my mind to make it happen for myself because after 26 years of stretch marks and lose skin from having 4 babies, I deserve it. Dr. Hughes has always been so responsive and informative. He’s honest about what is achievable and what’s not depending on your body. I just booked him for my TT and back lipo. I’m posting this to tell whoever is reading this that Dr. Hughes is the way to go. All of this social media creating hype about going to Miami or out of state to do these procedures because they’re WAAAY cheaper is enticing but it’s not worth it. Dr. Hughes is the most educated surgeon I have ever consulted with. He sees your body like a canvas and he takes pride in his work. He’s not a get the job done quickly and move on to the next performing several surgeries back to back all day where you’re just another number adding money to his account. He is a surgeon that literally takes his time, really cares about you and does the job right way THE FIRT TIME type of doctor. I KNOW this because of the previous work I had done several years back and then seeing him today and he still has the same passion. He will give you honesty and the best results possible. If it can be fixed, he’s the man! I have my TT in a month and will update how it goes but PLEASE save yourself the headache and the money and get the work done with this dr. In the end, you get what you pay for and for me, I’ve gotten what a paid for and more. All that being said his staff is also amazing. Angela is so sweet and such a wonderful person. She was great to work with as well.

Provider Review

Kenneth Hughes, MD
Board Certified Plastic Surgeon
12732 W. Washington Blvd., Los Angeles, California
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Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
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  • 18 Mar 2023

I am back to do an update 9 weeks post surgery. To say I am disappointed in giving the review I did and ranting and raving about my PAST experience with Dr Hughes (mainly staff) is an understatement. Before I paid for my surgery i was treated so kindly by the staff mainly Angela. There were so many hiccups pre surgery that I looked past because in the end my opinion of dr hughes was amazing and a lot of issues that occurred such as my surgery being scheduled for a later time that morning and the anesthesia doctor showing up 5 hours late as my anxiety went through the roof waiting in my gown that entire time in the check jn room. I was kind and patient and never complained about the several mistakes Angela made during my working with her including asking me right before surgery if I had paid because she lost the statements from a month ago so I had to pull up my credit card bills showing where they took out the payment. All this while I’m already getting my iv treatment before going in the surgical room. I didn’t want to post this because I still think dr hughes work is great but after I requested pictures of my before and afters and was denied being able to have them and requesting my medical records and being ignored as well as never getting a call back from the dr regarding my concerns, I couldn’t just leave a raving review. $35,000 spent in total with this doctor and I can’t even reach him this time around. I’m 9 weeks post op with drain healing issues and stitches that are not dissolving and no way to reach him because of the way Angela treated me after they already got my money. I was even told by her I’d have to wait till “later today or tomorrow” for an answer to my questions because dr hughes had to many consultations coming up. I am a patient who spent 35k and I can’t get an answer to why my belly button is leaking 2 weeks after surgery? I’m left shocked and beyond disappointed. As far as my results, I have to say I have some concerns and a few things I’m not happy with and I feel that traveling 8 hours and paying a substantially over priced amount because I wanted great service was the wrong choice. I have family that have gotten their surgery close to home, excellent results, several thousands of dollars cheaper, before and after pictures and 24-7 access to their doctor with amazing results but because I worked with dr hughes 10 years ago, I wanted to use him again but man did things change. I should have trusted my families surgeon here where I live. I have another surgery scheduled and unfortunately, I will never go back to this surgeon. I feel taken advantage of because after I paid, the treatment I received from his staff was disgusting. I hope that no one else has to go through this. I don’t know if dr hughes even knows I’m Being denied my medical records and if all of this is going on, but if you see this post, I really hope you get your staff to show some respect and compassion to your patients and worse case don’t wait until after they pay to show this type of treatment. It should be this way before payment so they know what kind of aftercare they’re signing up for. You were amazing when you worked out of Culver City and able to be reached when needed, answered questions left and right and that’s what I thought I was paying for this time so I feel very cheated. If you do ever see this, please email me my records because this isn’t fair. I have attached the emails between Angela and I and she never responded. It’s very unprofessional and I feel I led people the wrong way by posting my above comment. If this treatment from your staff continues, you will be losing a lot of business. I had so many people asking about my surgeon and I won’t recommend you because of the after care. I have scheduled an appointment with my primary care because I can’t get through Angela to get to you for questions.