Office review: never experienced such an attitude before

worst place I've ever been. I was scheduled for a pre-procedure consultation, an appointment for the procedure, and $250 was charged from my card. When I arrived for the procedure, it turned out that the procedure needed to be rescheduled, since I used retinol serum. I spent 2 hours on a trip to a consultation, then the same amount to come to the procedure, but they just apologized and rescheduled. What was the initial consultation for? Is it not to discuss whether there are any contraindications? I accepted their apologies. But when I called more than 24 hours in advance and explained that I had problems and was stuck in Wisconsin and could not return on time, I asked to reschedule the appointment, they said no. They did not fine me, but removed the cost of the entire procedure. I have never experienced such an attitude before. This is the worst place and I don't recommend it to anyone.