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POSTED UNDER Tummy Tuck REVIEWS

Office review: Disappointed with the Ghettofabulous Staff's Bedside Manners - Suwanee, GA

ORIGINAL POST

I would not recommend this place. I am highly...

Gladiwassaved
I would not recommend this place. I am highly disappointed at the way I was treated by Dr Jimerson's unprofessional staff and his cowardness to face me. From day 1 (consult) I went against my better judgment and I kept ignoring the signs until finally they did me the favor of cancelling my surgery with a full refund. Every and anytime I had any contact with anyone there they kept threatening that they could cancel my surgery if I didn't pay and when was I going to make a full payment. Each and every time I had to tell them that I had already told several people there that I was paying in full at my preop appt. It really got tiresome. The day of my preop nor prior to my appt was I informed that they moved from the old office (causing me to be lost for over an hour- I was already traveling over two hours to go there) but yet I was several times and asked for full payment when it is not even due yet. I coudn't help but to finally snap at them for their foolishness. I was disgusted that I was being treated as if I couldn't afford this. The preop nurse explained, as I vented my frustrations with her (or as she called it.. that she felt I was taking it out on her) that I needed to understand that type of patients they usually deal with, HA! Well, I am certainly not that patient! So I asked her how did she think I could trust them at my most vulnerable moment (under anesthia) and that they would not do something to hurt me. This is how they made me feel. How am I to trust a Dr and his staff who are out right rude, patronizing and act as if they are superior and I am priviledged of their services. Correction! They should feel priviledged that I CHOSE them! Afterall, I was the one paying for the surgery. They made me wait 3 hours before being seen at my preop, the nurse claimed she was so busy yet I saw her looking a photographs with the rest of the staff in the front. When I told her this, she admitted she was looking at her daughter's pictures but that they (the front desk staff) said they had not completed what they needed to do for her to see me.
Over a month prior to my surgery I called, spoke to a woman and asked if they accepted gift cards (as I had received 4k in AMEX gift cards from Delta ) they said NO! Absolutely NOT! I found it interesting how I paid a good portion on their site with the gift cards and it was accepted without a problem, that they later refunded!!
When I went for my preop appt and the guy in the front asked how I was going to pay my balance and I replied Amex... he said we don't accept it... really?? He went to the back and came back out to correct himself and said I thought you said gift card, oh you did?? Did you! No I never talked to YOU about gift cards. What a turn off that was! I told him that sounded like office gossip- get it together. In the end I was able to do my research and discover that there are many doctors I could have considered to choose for my surgery. I finally chose a Dr that has done my surgery and I look absolutely fabulous!!! There was NO WAIT, NO HARRASMENT, BETTER PRICE, AMAZING bedside manners. I was treated with the level of respect I deserve. I found a staff and doctor that actually cared and made me look beautiful. Best part is he was less than 20 min from my home! Best of all I was able to use my care credit account at a 0% interest rate for 12 months!!!! While Dr Jimerson's office made it seem that using Care Credit was a bad thing and charged extra to use it. (or as they word it you can't get the "discount") I can't believe how ignorant I was to think Dr Jimerson was the only one that could do this for me. Boy was I wrong! Blessings indeed come in disguises!! GOD IS GOOD!! He protected me from these fools! Amen!! I am sure they feel I was the nasty one, but I only treated them how they treated me, it just doesn't feel good when you get to taste your own medicine. BYE FELICIA!! HAPPILY EVER AFTER!! DO YOUR RESEARCH!!

Gladiwassaved's provider

Andrew Jimerson, MD

Andrew Jimerson, MD

Board Certified Plastic Surgeon

Replies (11)

March 18, 2015
Wow that's crazy ...so who did you end up going to for your surgery
March 18, 2015
Yes it was crazy. I wasn't going to post anything but honestly they need to change their ways and treat people with respect! They need to recognize that they are being chosen amongst many highly qualified surgeons! I used Advanced Aesthetics - Dr Raniere!
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March 18, 2015
Wow that is so surprising as I had just the opposite experience. I also got lost but did not feel it was a big deal after call the off it was less than 3 minutes away form the old office. He was quick and to the point during my consult which I appreciated. I'm looking for a doctor not a friend. Each office comes with there own presentation. That is exactly why there is a consultation to see if this presentation, staffing, bed side manner and pricing is for you as the patient and to see if the Dr. wants to perform the surgery. Now, that does not make this place a bad place, him a horrible Dr. or the staff Ghetto as you put it. It only means that it was the place for you.. So to bash it is not fare. I had a GREAT experience with them as of far. I am very confident that my GREAT experience will go all the way to the end! I am so happy you found a Surgery Group that worked for you. EVERYTHING IS NOT FOR EVERYBODY. Be Blessed
March 19, 2015
Not looking for a friend in a Dr but someone who represents themselves and is represented with respect to build the trust which is much needed between patient and doctor - if they were paying I would shut it and deal w it - glad it's working out for you wish you the best thru the end - they were def not for me!
March 18, 2015
I will agree at times the staff may have seemed somewhat ill prepared when it came to appointments, however at the end of the day I made sure not to rub anyone the wrong way especially the one that has you under the knife. As far as the payment is concerned. I do know for a fact that they won't even give you a surgery date until your balance is paid in full several weeks prior and I even paid 100% cash. So not to defend them but I'm just stating the facts. That info is also in all the documents that you sign once you make your initial deposit. As a business owner, as far as credit cards and gift cards are concerned, a card holder can file a dispute of charges within a certain period of time. That actually happened to me and I lost money in that situation, maybe they have had a bad experience using those particular gift cards. I can imagine that those paying with credit debit cards need a "cooling" off period to make sure the payment is valid, and clears the bank or what have you. (Hence the wait after your balance is paid in full) I can also understand them not accepting gift cards the day before surgery, it's just not safe for a business. Well not to ramble but at the end of the day you are there for Dr J's expertise in the area of BBL and not that of the staff. Dr J does phenomenal work and that's what I personally experienced with my results. I'm glad you were able to find a Dr for your needs and are happy with your results ! Congrats !
March 19, 2015
I think you misunderstood- I wasn't paying with gift cards day before the surgery i paid with my credit card- I was stating that after they said no to the gift cards back a few months before -the payment was accepted in a form of a gift card online - I thought that was interesting... Paperwork says must be paid in full 21 days before surgery date and my preop was scheduled exactly 21 days before my surgery date- as you stated the very reason I was uncomfortable was because after they treated me the way they did I couldn't see me being under the knife with them- you are def right about that! Trust me I tried to not rub them the wrong way at first but I just couldn't anymore! Thank you. Glad it worked out for you.
March 19, 2015
Yeah My experience at my store was with a CC. I didn't realize your pre op was so far in advance most people have it the day before. I can't remember when mine was, but it wasn't that far out.
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March 19, 2015
I'm glad you found a doctor that you felt comfortable with. I don't think any of us are looking for a "friend" in a plastic surgeon but we do want a doctor (and staff) that we feel comfortable with. Everybody is different, but for me, rudeness is a major turn off. Especially when it's a place of business that I'm planning to spend major money at. Some of those "nurses" and staff members @ these surgery centers are so condescending and rude. They act like we're stupid for asking questions or calling. I'm glad you shared your experience b/c people need to realize that just b/c they work in the office doesn't give them the right to be nasty. Cause quite frankly, if it weren't for us calling and booking (& paying for) surgeries, they wouldn't even have those jobs.
March 19, 2015
Thank you! Thank you!! Exactly!! You hit the nail on the head!!
April 3, 2015
I'm a nurse practitioner and have been seeking to have procedures done with this physician. I thought it was just me over the phone unprofessional , getting back to you ... Unprofessional. You just probably saved a life priceless. Thanks hon