I visited Dr. Kass for my yearly followup/ injection of Restylane for my eye hollows & nasal labial folds. After a brief consultation I informed him that I wanted to have the corners of my mouth upturned so I did not look like I was frowning all the time. He injected both sides of the mouth, moved up to the folds and lastly did the eyes hollows.
After I returned home from the procedure I was shocked to find very noticeable filler pockets in the area where he injected my mouth, but thought it would probably subside in a few days, it did not. I called in to the office and was told to come back in for an dissolving injection to remove filler in that area.
When I asked the Doctor why it did not work he said that Botox is used for a to relax a downturned mouth and went on to say that Restylane is used for lines, I DID NOT HAVE LINES on the downturn so why did he waste product on me there??!!! why the heck did I pay for it to be done with Restylane, I am not the Dr he is, I don't know what every inject-able is used for. He also made no apologies for me having to come back in. I think he if he really spent more time with me in consult and listening to me I would have obtained my desired results. Because he injected the mouth section FIRST and then moved on to my eye hollows the lines are not properly filled probably I can only assume it was due to the lack of filler left in the syringe after wasting it on my mouth. So now I am left with a less than desired look. I feel really let down.
I called and spoke to the office manager Lydia who blew me off and offered no solution, her only response is that "not every one can be satisfied and the Doctor did all he could", REALLY?? all he could do??!!! no, he could of corrected things or at the very least offered a discount to correct it.
I am totally not pleased. If you are reading this Dr. Kass, you need to make sure you spend a little more time in consult with patients instead of juggling back in forth from room to room and in addition you need a new manager, one with a little more compassion, not so quick to dismiss your patients concerns and one that can offer real options to make the customer satisfied.