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Consumer Be Aware!
I wanted to address my knee area. I went to one place in 2016 and got a quote for treating just the knee area and anesthesia cost. Then, I went to another place and the doctor at that facility told me she doesn’t perform liposuction because she didn’t want to bullsh*t people and promise what she can’t deliver. Now, after what I have been through, I have to say, I have a lot of respect and appreciation for her honesty and I just wish more people be like her.
Then, I ended up at Sono Bello as my goal was to find a doctor that treats knee area and that would charge me less than the quote was that I received from the place that I went at first for knee area as I couldn’t afford the first place
Sono Bello sales person, Bethany, lead me to believe that I can expect even a better outcome that I thought I could before I could hope for only if I add more areas to be treated together with the knee. While the price for treating my area of concern was cheaper in Sono Bello, than in another place, I ended up spending more before I was even able to realize it. As Bethany kept interrupting me every time, I showed a sign of hesitation, and changing the numbers on her computer by adding discounts and after procedure treatments (which no one otherwise buys anyway), but with the total amount, as I realized later, remaining the same.
Fast forward, the procedure performed at Sono Bello in Bellevue location by Dr. Sattler didn't yield the results that were promised. As per their satisfaction guarantee assurance policy, Sono Bello promised to redo the procedure at no cost. (I omitted to make a long story short all the pain, lack of care, stress and humiliation – all that, what unfortunately not so many, besides who experienced that, seem to care about. Unless, of course, if we died during procedure, then it could be a medical malpractice as in case with patient of Dr. Sobrino, Aura Javellana, who died after the surgery in 2009 in Sono Bello in Bellevue.
I wrote a complaint to Sono Bello's customer care manager about my disappointment in seeing no results, no improvement in the area of my concern.
Dr. Sattler, who initially performed my surgery, refused to revise knee area as well as another second surgeon, who happened to be that Dr. Sobrino, whose patient died in 2009.
After being given the runaround for months, the customer care manager just stopped responding to my attempts to resolve the matter and their satisfaction guarantee promise was unfulfilled altogether. I went venting online, on multiple website. One of them was ripoffreport.com The website that doesn't delete reviews once its posted. It makes money by allowing companies to answer to negative reviews online for a fee and that way having a chance to clear their names. Once review is posted on ripoffreport.com it is no longer up to you to be able to remove or leave it online.
After some time, a new marketing director of Sono Bello, Stephenie Vizmanos, got in touch with me She said she sees my point that my complaint wasn’t based on my subjective dissatisfaction of the final results, but based on not having any results at all. After she confirmed that doctors in Sono Bello refused to perform the revision surgery as per the agreement, she was going to do an exception from the policy and refund the money. However, I would have had to remove all negative reviews of Sono Bello that I posted.
That was the condition in Refund Agreement that she emailed me to sign. I scratch those lines and emailed her explaining her that I did delete almost all reviews I have posted online, but the review on Ripoff report isn't in my hands anymore. Thus, that is the only reason why I wouldn't be able to fulfill the condition. I wanted to get my money back, so that I could pay for my revision surgery and forget about this Sono Bello’s nightmare. But I don’t think Sono Bello cares much about its terrifying reviews online, patient safety, or their business practices.
That emailed went unanswered as well as my follow-up calls. I exhausted all the options with good intentions at heart to resolve this issue for good, but there was no attempt from Sono Bello from that point on.
Therefore, I had to take a legal action, as so many people on here talk about it, but don’t act on it.
In my opinion, majority negative online reviews have pretty much the same complaint:a sales person uses high pressure sales tactics and promises anything to have you put money down because she has to hit her daily sales quota, then everything else is a lie afterwards. After thousands of dollars, some people have a disappointing results, some no results at all, or worst of all, infection, or body parts deformed. Then, patients with unresolved complaints get the runaround for months, or completely ignored by Sono Bello’s customer care and practice managers, hoping that sooner or later you would have to give up.
Then, I ended up at Sono Bello as my goal was to find a doctor that treats knee area and that would charge me less than the quote was that I received from the place that I went at first for knee area as I couldn’t afford the first place
Sono Bello sales person, Bethany, lead me to believe that I can expect even a better outcome that I thought I could before I could hope for only if I add more areas to be treated together with the knee. While the price for treating my area of concern was cheaper in Sono Bello, than in another place, I ended up spending more before I was even able to realize it. As Bethany kept interrupting me every time, I showed a sign of hesitation, and changing the numbers on her computer by adding discounts and after procedure treatments (which no one otherwise buys anyway), but with the total amount, as I realized later, remaining the same.
Fast forward, the procedure performed at Sono Bello in Bellevue location by Dr. Sattler didn't yield the results that were promised. As per their satisfaction guarantee assurance policy, Sono Bello promised to redo the procedure at no cost. (I omitted to make a long story short all the pain, lack of care, stress and humiliation – all that, what unfortunately not so many, besides who experienced that, seem to care about. Unless, of course, if we died during procedure, then it could be a medical malpractice as in case with patient of Dr. Sobrino, Aura Javellana, who died after the surgery in 2009 in Sono Bello in Bellevue.
I wrote a complaint to Sono Bello's customer care manager about my disappointment in seeing no results, no improvement in the area of my concern.
Dr. Sattler, who initially performed my surgery, refused to revise knee area as well as another second surgeon, who happened to be that Dr. Sobrino, whose patient died in 2009.
After being given the runaround for months, the customer care manager just stopped responding to my attempts to resolve the matter and their satisfaction guarantee promise was unfulfilled altogether. I went venting online, on multiple website. One of them was ripoffreport.com The website that doesn't delete reviews once its posted. It makes money by allowing companies to answer to negative reviews online for a fee and that way having a chance to clear their names. Once review is posted on ripoffreport.com it is no longer up to you to be able to remove or leave it online.
After some time, a new marketing director of Sono Bello, Stephenie Vizmanos, got in touch with me She said she sees my point that my complaint wasn’t based on my subjective dissatisfaction of the final results, but based on not having any results at all. After she confirmed that doctors in Sono Bello refused to perform the revision surgery as per the agreement, she was going to do an exception from the policy and refund the money. However, I would have had to remove all negative reviews of Sono Bello that I posted.
That was the condition in Refund Agreement that she emailed me to sign. I scratch those lines and emailed her explaining her that I did delete almost all reviews I have posted online, but the review on Ripoff report isn't in my hands anymore. Thus, that is the only reason why I wouldn't be able to fulfill the condition. I wanted to get my money back, so that I could pay for my revision surgery and forget about this Sono Bello’s nightmare. But I don’t think Sono Bello cares much about its terrifying reviews online, patient safety, or their business practices.
That emailed went unanswered as well as my follow-up calls. I exhausted all the options with good intentions at heart to resolve this issue for good, but there was no attempt from Sono Bello from that point on.
Therefore, I had to take a legal action, as so many people on here talk about it, but don’t act on it.
In my opinion, majority negative online reviews have pretty much the same complaint:a sales person uses high pressure sales tactics and promises anything to have you put money down because she has to hit her daily sales quota, then everything else is a lie afterwards. After thousands of dollars, some people have a disappointing results, some no results at all, or worst of all, infection, or body parts deformed. Then, patients with unresolved complaints get the runaround for months, or completely ignored by Sono Bello’s customer care and practice managers, hoping that sooner or later you would have to give up.
My experience was nothing but a nightmare. I...
My experience was nothing but a nightmare. I regret the day when I met sales person Bethany Mikkola inquiring about treatment for one area that was my only concern at the time (now after botched job done by Dr. Scott C. Sattler at Sono Bello in Bellevue I have 3 areas of concern). Bethany Mikkola convinced me to pay for 3 areas instead promising it would result in more aesthetically pleasant appearance. But I had to book the procedure right away for the next day without even getting evaluated by a doctor or having my questions answered by that doctor. People, be aware!!!! If you are told the same thing, keep in mind, they want you to book a surgery because it's not refundable if you change your mind 15 minutes later. I paid for three areas to get liposuction on. But Dr. Sattler didn't find it necessary to treat 3 areas, he did only two because according to his words he didn't feel comfortable to do liposuction on the area of my primary and essential concern. He tried to hide this fact after procedure till it slipped out of another doctor' (Dr. Sobrino) mouth. I am tired of begging those people to correct their mistake. I contacted pratice manager Shannon Scott and director of operation Stephanie, but they didn't stand behind their assurance policy either. Those people are thieves and crooks. Be aware!!! Read reviews on them online, read complaints on BBB, you will have the picture of what kind of place SonoBello is. Just see their before and after pictures and keep in mind that those pictures are the best results surgeons at SonoBello ever achieved and you can consider yourself to be lucky if you don't look worse after surgery. In a nutshell: I ended up with disproportionate lumpy legs with a bulge right in the middle of my thigh on one of my legs and being charged for liposuction on the area that doctor didn't perform liposuction on at all.
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