Reviews you can trust, from real people like you.
How it works
- Our highly-trained Review Moderation team evaluates all reviews before they're published to ensure they're written by people like you and not a member of a doctor's office.
- This multi-step process takes up to 24 hours from review submission to publication.
- Doctors can't pay to have reviews removed or hidden.
- Reviews are only removed at the reviewer's request or if they violate our Terms of Service.
If you have questions or believe we should re-evaluate a published review, let us know.
Sort by:
*Treatment results may vary
Avoid this company!!!
I wish that I could go back and edit my first review since I don't think most people will read to the end... Yes, it was much cheaper and yes it is fixing my biggest issues (but not to perfection), but this company is horrible!!! I have wasted soooooooo much time on the phone with Smile Direct Club's employees who know nothing and will tell you anything just to get you off the phone. It is like calling a cable company only 10x worse and instead of being something silly like getting your internet working it is your teeth!!!
The first 3 months were fine and the aligners seemed fine and durable. Since then, it has all been down hill. First, you won't get your aligners on time unless you call, call, call and threaten to cancel the payment. They will lie and say they have the and are shipping tomorrow over and over and over again. Twice a supervisor admitted this was not true because they did not have the aligners yet. Once I threatened to charge back, I received them immediately. You may think it is not an issue if the aligners are late, what difference is a few weeks in the grand scheme of things? Well, the aligners are not meant to be worn for more than two weeks and start to fall apart!!! If you do not wear the aligners then your teeth will shift back to where they were.
Starting at the end of month 3, my aligners started to badly crack. I read online this can happen from taking them on and off. I watched videos of how to properly remove them and started pulling from other areas to relieve pressure where they are cracking. None of that helped. They still crack and fall apart. I am 6 days into my 3rd aligner of month 5 and it is totally falling apart on one side. There is no way it can make it another week.
This company sucks. I cannot wait to be done with them forever. My teeth won't be perfectly straight but most of my gaps will have closed which I guess is worth the price and the hassle they have been.
The first 3 months were fine and the aligners seemed fine and durable. Since then, it has all been down hill. First, you won't get your aligners on time unless you call, call, call and threaten to cancel the payment. They will lie and say they have the and are shipping tomorrow over and over and over again. Twice a supervisor admitted this was not true because they did not have the aligners yet. Once I threatened to charge back, I received them immediately. You may think it is not an issue if the aligners are late, what difference is a few weeks in the grand scheme of things? Well, the aligners are not meant to be worn for more than two weeks and start to fall apart!!! If you do not wear the aligners then your teeth will shift back to where they were.
Starting at the end of month 3, my aligners started to badly crack. I read online this can happen from taking them on and off. I watched videos of how to properly remove them and started pulling from other areas to relieve pressure where they are cracking. None of that helped. They still crack and fall apart. I am 6 days into my 3rd aligner of month 5 and it is totally falling apart on one side. There is no way it can make it another week.
This company sucks. I cannot wait to be done with them forever. My teeth won't be perfectly straight but most of my gaps will have closed which I guess is worth the price and the hassle they have been.
Tray 14/18
Here is my progress from the end of tray 14.
I had an issue again receiving my aligners. Another headache dealing with getting month 6 shipped out. The customer service reps and managers are just horrible!!!! The manager I have been dealing with for weeks actually responded to one of my follow ups on the status of my free retainers by emailing me and asking if they could charge my credit card for the $1700 to get me started right away. I'm finishing my treatment!!! Each person I speak to is more infuriatingly daft than the last. Hopefully I never have to deal with this company or their employees again.
Another issue I'm having is the last few trays have literally been falling apart. Serious cracking in all different areas which occurs before the first week is finished. This was not an issue with earlier trays. I brought it up to the manager and he was like "oh yeah..."
I had an issue again receiving my aligners. Another headache dealing with getting month 6 shipped out. The customer service reps and managers are just horrible!!!! The manager I have been dealing with for weeks actually responded to one of my follow ups on the status of my free retainers by emailing me and asking if they could charge my credit card for the $1700 to get me started right away. I'm finishing my treatment!!! Each person I speak to is more infuriatingly daft than the last. Hopefully I never have to deal with this company or their employees again.
Another issue I'm having is the last few trays have literally been falling apart. Serious cracking in all different areas which occurs before the first week is finished. This was not an issue with earlier trays. I brought it up to the manager and he was like "oh yeah..."
Going well. On Tray 12/18
These last few trays have been very tight and a little painful, but things are moving well!
Provider Review