POSTED UNDER SmileDirectClub REVIEWS
Worst Service Ever
ORIGINAL POST
I don’t know how they have 5* on reviews, really. ...
ThamyRibDecember 20, 2017
$1,850
I don’t know how they have 5* on reviews, really.
This was one of the worst services I’ve ever had.
Their service is a scam, completely worthless.
For the same price you can go ahead and have a real doctor following your process and have your braces done in a shorter time.
-First was on the begining. Took me a long time until I can finally start with them. They sent the impressions. I followed the instructions, I did it perfectly and sent to them. They said wasn’t good (they never say why or how can I make it even better) and I had to pay to get a retake kit (wt#..) I did the impressions 3 times and I was giving up already. The they came and said they were opening a place near me where I could go and do the Scan. Cool. I did my schedule, went there and did the scan (wich the woman didn’t know really what she was doing and that was really unconfortable. ALSO the SmileDirectClub they I would receive a whitening kit there, but they were OUT and I didn’t receive it.).
- At the scan place I signed a paper talking about the payment options (I still have with me). I put the option of pay monthly and also asked to receive my retainers after my treatment was done. Cool.. next day they charged me the FULL price direct from my account. I had to conctact them and send the copy of my payment agreement so they could refund my money and pay the monthly (wich took a long time to receive my money back). After a long time without any news about my braces I had to ask about and find out they didn’t even started then they said I had to go and pay (if they Should have started my monthly payment before I waste more time). Ok, I went to website and put my payment options over again. after that you have to wait a few weeks to Finally receive your braces.
- After wait months until I was able to start, I had to send some reminders because they were send the braces late. if it was the only problem I had, would be ok.
- Then my treatment was done. Yeah! Cool.. and where are my retainers? I signed to receive them after my treatment was done but I was there, waiting.
I did the login online and I guess they were completely lost about my treatment. They put an option asking when it was over, LOL. Then I did (saying it has been a few months....), I had to go and pay for my retainers.
- Cool. And where are my retainers? of course it took forever to Finally receive it. And about my retainers? Ohh.. that is driving me crazy!! Terrible quality and it >> doesn’t even fit in my teeth!!!! <<
The gun area was big and for some reason it doesn’t fit at all even if I cut the gum areas out.
I had to go and talk to them about it. I sent the photos comparing my braces and my retainers. Told them everyting. Ok, they said sorry and sai they would sent new ones.
- After 20 days I received my send retainer. Guess what... they are EXACTLY the same!! They don’t fit at all. cool. I don’t know if they can impress me anymore. For real.
Now I will have to wear my old braces from months as a retainers because they will never do a decent one.
It has been a year, I could have end my treatment 6 months ago and done with my retainers already and I don’t even have a decent retainer yet. I can’t believe how long I have wasted my time and how much money I am paying for a service like this (wich you cand find now the same price for a real place with a doctor following your treatment).
Was a huge mistake.
This was one of the worst services I’ve ever had.
Their service is a scam, completely worthless.
For the same price you can go ahead and have a real doctor following your process and have your braces done in a shorter time.
-First was on the begining. Took me a long time until I can finally start with them. They sent the impressions. I followed the instructions, I did it perfectly and sent to them. They said wasn’t good (they never say why or how can I make it even better) and I had to pay to get a retake kit (wt#..) I did the impressions 3 times and I was giving up already. The they came and said they were opening a place near me where I could go and do the Scan. Cool. I did my schedule, went there and did the scan (wich the woman didn’t know really what she was doing and that was really unconfortable. ALSO the SmileDirectClub they I would receive a whitening kit there, but they were OUT and I didn’t receive it.).
- At the scan place I signed a paper talking about the payment options (I still have with me). I put the option of pay monthly and also asked to receive my retainers after my treatment was done. Cool.. next day they charged me the FULL price direct from my account. I had to conctact them and send the copy of my payment agreement so they could refund my money and pay the monthly (wich took a long time to receive my money back). After a long time without any news about my braces I had to ask about and find out they didn’t even started then they said I had to go and pay (if they Should have started my monthly payment before I waste more time). Ok, I went to website and put my payment options over again. after that you have to wait a few weeks to Finally receive your braces.
- After wait months until I was able to start, I had to send some reminders because they were send the braces late. if it was the only problem I had, would be ok.
- Then my treatment was done. Yeah! Cool.. and where are my retainers? I signed to receive them after my treatment was done but I was there, waiting.
I did the login online and I guess they were completely lost about my treatment. They put an option asking when it was over, LOL. Then I did (saying it has been a few months....), I had to go and pay for my retainers.
- Cool. And where are my retainers? of course it took forever to Finally receive it. And about my retainers? Ohh.. that is driving me crazy!! Terrible quality and it >> doesn’t even fit in my teeth!!!! <<
The gun area was big and for some reason it doesn’t fit at all even if I cut the gum areas out.
I had to go and talk to them about it. I sent the photos comparing my braces and my retainers. Told them everyting. Ok, they said sorry and sai they would sent new ones.
- After 20 days I received my send retainer. Guess what... they are EXACTLY the same!! They don’t fit at all. cool. I don’t know if they can impress me anymore. For real.
Now I will have to wear my old braces from months as a retainers because they will never do a decent one.
It has been a year, I could have end my treatment 6 months ago and done with my retainers already and I don’t even have a decent retainer yet. I can’t believe how long I have wasted my time and how much money I am paying for a service like this (wich you cand find now the same price for a real place with a doctor following your treatment).
Was a huge mistake.
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