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My Experience at Lifestyle Lift In a few days it...
My Experience at Lifestyle Lift
In a few days it will be three weeks since my LifeStyle Lift chin lift. I still have a lot of swelling on my left side and an open wound on the left ear that is very slowly healing.
My initial impression of the office in Bellevue was disorganization. The receptionist had no idea why I was there, who I was seeing or when. An older woman and a young woman were behind the counter. I explained myself and why I was there. The sales person came out to get my 45 minutes after the appointment time. As I sat in the office, I noticed not a single prospective client was handled well.
After each bit of confusion, the two women would discuss their confusion and what happened. The young woman asked if she could have a copy (?) so she could know more about each person that came in. The older woman said, “No, that would be more confusing.”
Meeting with the sales person was informative and convincing. However, because I could not schedule the surgery within a month the cost went up $400.00. That is, I didn’t get the “discount”. The salesperson told me each surgeon does three surgeries a day, so they are experts. The average private surgeon does 25 to 50 a year. The data sounded flawed, but I was wooed by the price being $3000.00 less than at Multicare. The cost was $6700.00. Later, I only remembered the $3000.00 part. I paid the $600.00 upfront fee and signed up.
I arranged the appointment with the doctor before the surgery and left. The front office was still chaotic. I heard a woman say, “How am I supposed to have confidence in your service, when you are so disorganized?” I wondered the same thing. But the 18 months, no interest was too appealing to follow my intuition at this point.
I received a call the week of my appointment to tell me I had missed my appointment. It was Tuesday, my appointment was scheduled on Thursday. After four more phone calls, it was scheduled at 3:00pm instead of 2:30pm. I arrived early and again, they had no idea why I was there. I waited 45 minutes past my scheduled time until the older receptionist called me by telling me to follow her. By then, the book was out, the newspaper was all over and I wasn’t ready to launch out of the chair to follow her. She walked all the way down the hall and around the corner while I was putting away my reading glasses and picking up. She clacked back to the reception area and crossly told me to follow her. I was seated in the same room as the sales pitch. I waited almost an hour. Again, I spread out my entertainment around the chair. The doctor came in. We met and I got out my questions. But where was my pen. I searched around and found it under the newspaper. The doctor was annoyed. “What are you looking for?”
“I need to find my pen to write down the answers to my questions.” I found it and settled in to ask my questions. I was amused that I was wasting his time when I had waited almost two hours for my appointment. After fifteen minutes with the doctor, an assistant read through the post op instructions and took my pictures.
My husband took the day off for the surgery. I were to arrive at 10:00 and the surgery was at 11:00 to be over at 12:30. I figured we would be out of there by 1:00pm. It was 5:45pm.
I discussed with my husband at the reception desk if I should take the sedative since it was an hour before the surgery. After some discussion, I took the pill. The older receptionist said with alarm. “You didn’t take the sedative did you? You are supposed to wait for the doctor.” She ran back to tell on me.
After about 90 minutes, a person came out to take us to another internal waiting room. We waited there for quite a while. A person came to take me in. Michael said it was about 12:30 by then. The nurse asked me to use the bathroom. Since there were no restrictions on food or water, I had already gone several times since I arrived, but I was happy to go again. I was seated in a recliner that was to be the operating station in a room and given some more sedative. I fell asleep. Several hours later, a big swoosh of people came in and the surgery started immediately. Somewhere in my consciousness I realized I had to urinate really badly. Throughout the whole surgery that lasted 90minutes or more I had to pee. This kept me awake. I felt everything. The doctor seemed to be in a race. The tube in my neck was fast and violent. At one point he hit something on the left side of my throat that really hurt. It still hurts. Because of the trapped bulge of fluid that is still there, my son, the medical student, said the lymphatic drainage system was swollen and not working properly. A bulge the size of a golf ball formed on my neck and fluid is still trapped there at the painful place in my neck.
I felt like my muscles were forming a helmet under my skin and the doctor pulled and tucked. Every time I started babbling about how much I had to pee, I got more sedatives. At one point the doctor said, “Remember, you wanted this.”
My face was numb, but I recorded the whole procedure because I was too uncomfortable to relax and be sedated. He said only 15 more minutes. The left side took forever, now he was going to be done with the right side in 15 minutes. And he was. The right side healed very quickly, the left side is still very swollen and sore. Did the right side take so much less time because I had to pee so badly?
The next day, we came back to change the dressing. We walked in and the older receptionist gasped in horror and told us we were supposed to come in from the back into the other waiting room. No one told us this of course. The wait was only 20 minutes that day. Later that night I got a call from the staff at LifeStyle Lift. “Now that it has been five days, how are you doing?” I said, “It was yesterday.”
One week later the stitches came out. I still have fishing line size thread at the top of my left ear and the bottom of my right. I finally cut off some of the thread because it had knots in it and it annoyed me. Another stitch of cloth thread fell off in the shower.
Was it worth the trip to Bellevue to save $3000 in a disorganized assembly line? No, spend the extra money and get the infrastructure to support the doctor to do her (his) best work.
In a few days it will be three weeks since my LifeStyle Lift chin lift. I still have a lot of swelling on my left side and an open wound on the left ear that is very slowly healing.
My initial impression of the office in Bellevue was disorganization. The receptionist had no idea why I was there, who I was seeing or when. An older woman and a young woman were behind the counter. I explained myself and why I was there. The sales person came out to get my 45 minutes after the appointment time. As I sat in the office, I noticed not a single prospective client was handled well.
After each bit of confusion, the two women would discuss their confusion and what happened. The young woman asked if she could have a copy (?) so she could know more about each person that came in. The older woman said, “No, that would be more confusing.”
Meeting with the sales person was informative and convincing. However, because I could not schedule the surgery within a month the cost went up $400.00. That is, I didn’t get the “discount”. The salesperson told me each surgeon does three surgeries a day, so they are experts. The average private surgeon does 25 to 50 a year. The data sounded flawed, but I was wooed by the price being $3000.00 less than at Multicare. The cost was $6700.00. Later, I only remembered the $3000.00 part. I paid the $600.00 upfront fee and signed up.
I arranged the appointment with the doctor before the surgery and left. The front office was still chaotic. I heard a woman say, “How am I supposed to have confidence in your service, when you are so disorganized?” I wondered the same thing. But the 18 months, no interest was too appealing to follow my intuition at this point.
I received a call the week of my appointment to tell me I had missed my appointment. It was Tuesday, my appointment was scheduled on Thursday. After four more phone calls, it was scheduled at 3:00pm instead of 2:30pm. I arrived early and again, they had no idea why I was there. I waited 45 minutes past my scheduled time until the older receptionist called me by telling me to follow her. By then, the book was out, the newspaper was all over and I wasn’t ready to launch out of the chair to follow her. She walked all the way down the hall and around the corner while I was putting away my reading glasses and picking up. She clacked back to the reception area and crossly told me to follow her. I was seated in the same room as the sales pitch. I waited almost an hour. Again, I spread out my entertainment around the chair. The doctor came in. We met and I got out my questions. But where was my pen. I searched around and found it under the newspaper. The doctor was annoyed. “What are you looking for?”
“I need to find my pen to write down the answers to my questions.” I found it and settled in to ask my questions. I was amused that I was wasting his time when I had waited almost two hours for my appointment. After fifteen minutes with the doctor, an assistant read through the post op instructions and took my pictures.
My husband took the day off for the surgery. I were to arrive at 10:00 and the surgery was at 11:00 to be over at 12:30. I figured we would be out of there by 1:00pm. It was 5:45pm.
I discussed with my husband at the reception desk if I should take the sedative since it was an hour before the surgery. After some discussion, I took the pill. The older receptionist said with alarm. “You didn’t take the sedative did you? You are supposed to wait for the doctor.” She ran back to tell on me.
After about 90 minutes, a person came out to take us to another internal waiting room. We waited there for quite a while. A person came to take me in. Michael said it was about 12:30 by then. The nurse asked me to use the bathroom. Since there were no restrictions on food or water, I had already gone several times since I arrived, but I was happy to go again. I was seated in a recliner that was to be the operating station in a room and given some more sedative. I fell asleep. Several hours later, a big swoosh of people came in and the surgery started immediately. Somewhere in my consciousness I realized I had to urinate really badly. Throughout the whole surgery that lasted 90minutes or more I had to pee. This kept me awake. I felt everything. The doctor seemed to be in a race. The tube in my neck was fast and violent. At one point he hit something on the left side of my throat that really hurt. It still hurts. Because of the trapped bulge of fluid that is still there, my son, the medical student, said the lymphatic drainage system was swollen and not working properly. A bulge the size of a golf ball formed on my neck and fluid is still trapped there at the painful place in my neck.
I felt like my muscles were forming a helmet under my skin and the doctor pulled and tucked. Every time I started babbling about how much I had to pee, I got more sedatives. At one point the doctor said, “Remember, you wanted this.”
My face was numb, but I recorded the whole procedure because I was too uncomfortable to relax and be sedated. He said only 15 more minutes. The left side took forever, now he was going to be done with the right side in 15 minutes. And he was. The right side healed very quickly, the left side is still very swollen and sore. Did the right side take so much less time because I had to pee so badly?
The next day, we came back to change the dressing. We walked in and the older receptionist gasped in horror and told us we were supposed to come in from the back into the other waiting room. No one told us this of course. The wait was only 20 minutes that day. Later that night I got a call from the staff at LifeStyle Lift. “Now that it has been five days, how are you doing?” I said, “It was yesterday.”
One week later the stitches came out. I still have fishing line size thread at the top of my left ear and the bottom of my right. I finally cut off some of the thread because it had knots in it and it annoyed me. Another stitch of cloth thread fell off in the shower.
Was it worth the trip to Bellevue to save $3000 in a disorganized assembly line? No, spend the extra money and get the infrastructure to support the doctor to do her (his) best work.
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