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I Was Ripped Off for $4000!!!

ORIGINAL POST

I underwent the Lifestyle Lift procedure and my...

$4,000

I underwent the Lifestyle Lift procedure and my before and after pictures are exactly the same. I was infuriated at the nonresults and after reviewing my file, discovered that I had initialed statements on the Lifestyle Lift contract that said basically they do not guarantee any particular results. I then vaguely remembered seeing these statements during my initial consultation and asked the consultant why there wasn't a written guarantee. She told me it was because some people expect too much, like that they're going to look 18 years old again. But she assured me that I would look at least ten or more years younger after the procedure.

So after I healed from the surgery and discovered I did not look younger, I met with the doctor who stated that if I wanted some adustments there would be an $800 fee. Now why in hell would I give them any more money when I feel they lied to me the first time? After several meetings with the office manager, who the doctor directed me to talk with, I was promised a free laser treatment for my face that apparently costs $2000. This proceedure was supposed to make my skin look smoother and diminish lines and blotches. After I healed from that surgery, guess what? You're right. No positive results from that one either. They even claimed my skin would continue to look better an better as time goes by, but it didn't.

I'm not sure how to go about getting some kind of compensation for the $4000 dollars I spent for nothing, not to mention the enormous feelings of dissapointment. I don't have money to hire an attorney. The only other idea I have is to go to the news stations and show them my photos.

Deborah C.'s provider

David Q. Santos, MD

David Q. Santos, MD

Board Certified Facial Plastic Surgeon

Replies (5)

Buyer beware!!! You join a LONG LIST of dissatisfied LSL patients. Why did you not research them first. even on REAL SELF their approval rating is below 30%. Always get 3 opinions prior to any surgery. From MIAMI
I don't see how you could get any of your money back unless there is some type of class action law suit that settles years down the road. Unless the paper work you signed guarenteed a specific result this is all elective surgery and they can even say they offered you a free expensive treatment and you were still not satisfied. After reading all of the terrible horror stories on here and other web areas about people being disfigured and still without their money I doubt any compensation will be coming your way.
There is a multi-state class action suit underway and relates to deceptive advertising. The attorney's name is Jeffrey Wahl based out of Cleveland. Sorry about your experience.
Your experience is not the only one of dissatisfaction with the Lifestyle Lift. There are plenty of negative reviews. Lifestyle Lift preys upon the desire of patients to get a lot for a little. A facelift is a complicated operation that takes time in achieving a good result. By promising fantastic results in "about an hour" under local anesthesia they manage to seduce a LOT of people into their services. Unfortunately, many people are let down when the procedure is over and they are fully healed. The allure of a cheap price and promises of rapid surgery and rapid recovery have charmed all too many patients to choose this option over a well performed facelift (albeit at a higher price). Lifestyle Lift was fined hundreds of thousands of dollars in New york for fraudulent online review postings. Basically (as I understand it) employees were posting positive reviews as if they were patients. I would encourage you to seek the counsel of Mr. Wahl and explore your rights. By posting your experience you have hopefully helped others from ending up in a similar position.
I also believe they target women in their 50's and 60's, that are not so computer savy. I found this website by accident& was horrified that all the stories were told as if I was telling it. Scarey Stuff!
Thank you, Dr. Rubenstein for your review. I have actually been argueing with my husband for one week to let me do the LSL. I am 68 years old and still look pretty good but my neck looks awful. I was so excited after talking to a phone rep from LSL that I made my appt. right away. When I told my husband he put his foot down and said "No way"! I've been upset since then until I read these reviews and especially yours. I am canceling my appt. on Monday and I will not regret it. Now to apologise to my wonderful husband who loves me just the way I am. Thank you!
I do wish patients would research the LSL and take note of the enormous number of unhappy patients following this procedure. You will not see these same unhappy patients after a well performed real facelift by a qualified and experienced plastic surgeon. I can understand that it is tempting to want the same result as a facelift for less money, less surgery time, less anesthesia, and supposedly less recovery. But these are false hopes. The price is less, but so is the experience and training of the doctor. They are rarely real board certified plastic surgeons! The risks are actually the same or more because of the lower experience level of the doctor and the recovery is no shorter. My patients are 95% fine after 2 weeks from a full facelift and they get the result they want. And it lasts. This is such a buyer be ware market these days and savy people won't be tempted by the LSL if they do their due diligence and proper research. Just my opinion...
Dr Rand, When I had mine done, there were no links that brought you to this website. All we had to go on was believing what the Dr& staff told us they do& what to expect. I've always trusted my doctors and if there was something I didn't understand, I would ask. I asked all the right questions, got what I thought were true answers & proceeded. It was well over a year I went to a different P.S, even then, LSL was telling me my nerve damage sometimes takes longer& I believed that. Then I looked up LSL to try to find an email address to the company& found infomercialscams.com& Realself.com.. The 2nd consult I got, gave me numbers of the P.S. Board, state medical licensing boards, etc to check up on my Dr. From the state board, I found out terrible things & started calling every place that Dr ever worked, except out of the country. It was all coming together what I was reading, what LSL website promised and what the boards said. Very shady..yet, no way for me to know this ahead of time. I saw other P.S, got a few opinions, didn't want to be cut all over& didn't need to be, so I opted for the pick me up, fresher, easy way that LSL promised & got way worse. I believe in my heart a true full facelift would've been easier on me. When companies make things look like a pc of cake, we tend to believe it, because we trust the Dr. This was my 1st P.S experience & I had no idea anyone that is an MD can practice this . The laws need to be changed to correct this. It is wrong on so many levels. My opinion...also