Smile Direct Club Review - Reno, NV - 21 Years Old

Well they charge my card every month on the 2nd, and today is the 13th and they haven't even shipped. Now, they will most likely get stuck in all the Christmas mail and not be here for two weeks. Which they always lie and say oh yes we are shipping them today! ... And then they don't.

In a previous post you said that you are to wear your aligners for 3 weeks each? So three trays x 3 weeks = 9 weeks. You are to get a new shipment every 9 weeks, not every month? Please correct me if I'm wrong. I guess my previous question was not specific enough. When was the date you were supposed to start tray 9 and how far does this push your treatment plan back? I just got my next shipment (trays 4-6) in the mail about a week before I finished tray 3. I have not run into any problems with SDC, yet and I hope it stays that way.

Not sure at all where your math is coming from. I am still supposed to get a new shipment every month. Everyone gets monthly shipments. They actually changed my treatment to 2 weeks in each tray so right now I am supposed to be in 8 but I misplaced an aligner and switched a tray out a week early so I am actually in tray 9.

I guess I was confused whether the late shipments caused your treatment to become delayed, because that was my impression to your original post. I believe the company ships out trays based upon your treatment plan rather than the date you pay them because this would prevent people from switching out trays early to rush through the treatment and allows them to check your progress.. but that's just my opinion. I'm glad to hear you got tray 9 in time. I'm sorry for prying too deeply, but I don't think SDC is a bad company and believe people on the fence shouldn't be dissuaded for this reason.

You are still not understanding what I am saying at all. It is up to each person to do their own research and make a decision on whether this company is right or wrong for them. I am posting my experience. If you don't like it, don't read it. If you don't want someone to read my review and decide not to do than post your own review and experience. You are confused or have been provided different information than I have and I would appreciate you putting that on your review and not mine. You sound like you work for them. Please take your comments elsewhere or respect my opinion in my review.

I apologize for prying deeply. I just wanted to understand whether your complaint was with their product or customer service, and from what you have said here it sounds like the latter. They are telling you a certain date but actually doing another, which is just plain shady, you're right. Now I am confused whether this is a reflection of their product. Did these shipping delays cause your treatment plan to become extended? My initial question wasn't directly answered so I kept replying.. again, sorry for upsetting you.