Scarred from subcision

I received a subcision with a C02 laser resurfacing and had a keloid scar treated via Kenalog injection in January of 2022. I had 3 rolling acne scars on my right cheek, the keloid scar was a very small bump on my left jaw. Immediately after the procedure, I noticed a swollen spot on the acne scar that was the mildest of the 3 on my right cheek. After about 10 days I developed a hard bump where the swollen spot was. I contacted the clinic and sent photos, and they advised me to wait until my 30-day checkup. I had a fully-formed keloid scar by the time I came in. Dr. Taylor told me that the scar formed because "of the way my skin healed", and had the audacity to tell me that I "keloid easily", despite performing my keloid injection himself at the same time as the subcision procedure. 

After 3 return visits and 2 steroid injections, I asked Dr. Taylor what the plan was for treating the still very apparent bump on my face. He responded that I "just need to let it heal" and in response to my discontent, he told me that "there was a risk to the procedure". He didn't go over a future treatment plan or timeline of the expected healing process or inform me of what my options were. He and his assistants were dismissive, repetitively ordered me "not to stress" when I let them know that the scarring was causing me issues in my daily life. I tried to book a follow-up, and the assistant told me she would call me that weekend. She shooed me out of the clinic and never called me. 

It seems as though Dr. Taylor was not careful to consider or inform me of all the risks of the treatment for my skin type whilst refusing to discuss a future plan to treat it. I would not recommend this procedure or any with Dr. Taylor as, according to him, "there is always a risk to any procedure" and you will most definitely not be treated with consideration or respect if that risk becomes a reality.