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POSTED UNDER Scar Removal REVIEWS

Pointed out Flaws to Upsell

ORIGINAL POST

Pointed out Flaws to Upsell

jlam9072
The website indicated that Dr. Tzu is very accomplished and experienced in subscision. While this was one of the primary reasons I went to her, I did not expect my other questions to go ignored (e.g. what moisturizer would be efficacious with excessively dry skin). Due to the positive reviews, I was beyond surprised by the treatment I received. Dr. Tzu did not have a calm or kind demeanor. She fixated on a scar on my left temple when I already indicated my concern for the mild acne scarring on my right temple. She also did not use any tools or lighting to achieve a better look, and I had to ask for a mirror. She stepped out to search for one and became more agitated as the appointment went on. I stated upfront I was not interested in fillers or Botox. To my dismay, she chose to mention them repeatedly. I felt she was trying to upsell like others have stated. When I didn’t bite, she pointed out other “imperfections” on my face such as rosacea, (something I did not know I had and no other doctor has acknowledged) and mentioned she had a laser that could get rid of them. Dr. Tzu informed me that this procedure was permanent when simple research indicated otherwise. The biggest shock came when she stated I needed four sessions for my mild acne scarring and quoted me over $10k. In addition, I was taken aback by the lack of cleanliness including the various stains and rust spots on appliances in the examination room. There was no mirror, no hooks or chairs to place my belongings so I placed them on the floor. I was given the strong understanding that Dr. Tzu was more concerned about monetary gain rather than patient health and satisfaction. This consultation cost me $300. Had I known, I would have sought a more compassionate and professional doctor.

jlam9072's provider

Julia Tzu, MD, FAAD

Julia Tzu, MD, FAAD

Dermatologic Surgeon, Board Certified in Dermatology

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