Functional Rhinoplasty, Turb Reduction, Septoplasty, Nasal Valve Collapse, Sinuses, Rhinoplasty Revision - Salt Lake City, UT

It's already cute!!:)

Dr. Swenson is known to be one of the best Revision rhinoplasty Dr's in Utah, but I had a hard time with my insurance paying for the portion they said they would cover, and it took 6 or 7 weeks to get the insurance company to pay their amount. Since we were having a hard time getting the insurance to pay what they said they would cover it took a little longer for Dr. Swenson to get their final payment (I would think this is something that happens a lot considering how insurance can work sometimes). I had paid in full before the surgery the portion they said was my responsibly. Since having surgery with Dr. Swenson I developed severe post nasal drip. I finally called to make an apt. with Dr. Swenson (it had been about 4 years since my surgery, but I had been dealing with post nasal drip ever since my surgery and I had never had it before). The lady I spoke to was the billing lady said she would talk to Dr. Swenson and get back to me. I was confused as to why she wouldn't schedule me an apt since I was a surgery patient of Dr. Swensons. When Dr. Swenson's billing lady called me back she said well..... I can see in your chart that we had problems getting the last portion of your surgery payment. I told her that I had paid everything I was suppose to pay the day of surgery and that we had a very hard time with the insurance company paying the amount they agreed to pay. I explained everything to her and the troubles we had with our insurance. The billing lady was VERY rude to me, and then told me that she had Dr. Swenson review my chart and since he saw that it took my insurance company a little longer to make final payment she said that Dr Swenson said he will not work again with previous patients that had problems like ours, and even when they did end up getting their final payment I had made sure of it. I was so shocked and upset with how she was treating me and feeling the denial and betrayal of Dr. Swenson on top of that! I started to cry in disbelief of the whole situation I told her to please please know that I am not a person that doesn't pay her bills, and I asked how they could treat me this way when the insurances portion was out of my hands. I asked her to please ask Dr. Swenson again to please see me and that I needed help. She then very rudely said NO Dr. Swenson won't see you, sorry! I was sooooo upset and felt so abandoned!! I am not a confrontational person, and I paid what I was suppose to when they asked, but just because my insurance was late on their portion they punished me for it! They made me feel so terrible! I feel that when a Dr. performs surgery on you that they have some type of responsibly to address any other issues that occur after the surgery. I really saw the true colors of Dr. Swenson and his billing team that day. I found out the real true Dr. Swenson and his greedy mentality! Shame on them, as I feel left in the dark, and I am upset because Dr. Swenson was the one who did my surgery he knows my nose in and out, but he doesn't even care about me! How horrible it feels to be treated so poorly! I would not recommend anyone to go to Dr. Swenson because of how he's treated me after the surgery, and there's no reason for him to treat me this way, he was fully paid!!! I pray you don't have any issues after you surgery because it appears Dr. Swenson doesn't want to have to put any other time, money, or effort into a surgery patient especially after he gets his full payment, he's done with you!!!! I believe him saying he had problems with my insurance company was just an excuse not to have to do any out of pocket revision work on his me! Good luck with your recover! I hope and pray you will heal well, and don't have any issues or problems as a result of your surgery!

My husband also doesn’t support me I hate not having anyone to talk to about this. You look soo sooo pretty and your nose is adorable and fits you!

Your story sounds a bit like mine. I had the same thing happen about five years after my primary and I couldn't sleep without those darn strips. Did you have to get a graft put in your nose at all?

Thank you for sharing! Your review and photos will be invaluable for others going through something similar.