POSTED UNDER Invisalign REVIEWS
Invisalign- Still Waiting for my Trays to Arrive After 5 Months - Richmond, BC
ORIGINAL POST
I signed up for Invisalign treatment in Sep 2013,...
dongmei_ameroFebruary 15, 2014
$5,500
I signed up for Invisalign treatment in Sep 2013, and now is Feb 15,2014 and I am still waiting for me trays to arrive!!! I've been following up with the dentist, and at first they said it was back ordered, then told me there was a mix up and somehow my order was being missed, now after 5 months, I was told it's still not here and they are escalating this to senior management. I am very frustrated with this as all this while my installments are being taken out every month and I am getting nothing in return. I'am wondering what I should do from here, I just want my money back and quit treatment all together...
Replies (14)
February 21, 2014
I'm sorry, I hate to alarm you but I work in an office we are Invisalign providers. I have NEVER heard of such a thing a ' back order' these trays are made specifically for each patient once the treating dentist/orthodontist approves the patients plan and submits it to the company. Generally everything is back in our office in 2 weeks. I suggest calling Aligntech the company who manufactures Invisalign give your name and the drs it should be enough to look up. If it's discovered they were not ordered but have been taking payment from you, I'd suggest you report the Dr. to their college, they would be in big trouble.
Hopefully nothing like that is going on, but I must say it sounds very suspect. Sorry...
February 27, 2014
Hello, thank you for your comment, sorry I completely missed your comments. Yes, I am not sure what has happened, but I finally received my trays. So yesterday was my day one. :) thank you for your help!
Anyway, I would hate for you to miss out on the smile you want because Invisalign messed up. Now you've spent the time and mental energy for this long, and giving up would seem almost like that time was wasted.
I don't know…these decisions are obviously so personal, but as an older person, I look back on my life and see a few opportunities I missed because of impatience and frustration mixed together. It's potent. I didn't get my master's, for example, because of that particular blend. So yeah, as long as it seems like things are moving forward, try to be patient. That said, you must advocate for yourself as well. Don't worry about making them feel bad. Be courteous and professional, and they should do the same as your doctor and liaison with Invisalign.
Best of luck. I look forward to your updates!
I will change your treatment date so that it reflects 25 Feb 2014… Yay!
Explore! :D