Wish I’d Seen the Bad Reviews Prior to my Surgery…

I am writing this review to express my disappointment with the rhinoplasty surgery performed by Mr. Uppal, as well as the overall level of care I received. Initially, I wrote a positive review on Trust Pilot shortly after my surgery, incentivized by the offer of a £50 Amazon voucher. As a 19-year-old student at the time, I hastily wrote that review without fully recovering or digesting the experience.

My initial consultations with Mr. Uppal felt rushed and impersonal, lasting only a few minutes each. At the time, I overlooked these hurried interactions as I was young, naive and desperate to get the surgery done. Looking back now I feel that he did not take the necessary time to thoroughly understand my concerns and expectations.

Following the surgery, I encountered several serious issues. I developed a small septal perforation (hole in septum), and one of my nostrils became so inflamed that I can barely breathe through it (and still can’t 3/4 years later). My overall breathing has deteriorated significantly, forcing me to rely on breathing through my mouth. Visually, my nose remains extremely swollen and wonky, far from the results I had hoped for.

I attempted to address these issues in a follow-up consultation a year or two post-surgery, only to have Mr. Uppal not show up for the virtual appointment. Despite spending £50 for the consultation, no refund was offered. Mr. Uppal later suggested a audio phone call, which I felt was inadequate for conveying my concerns. So I detailed the issues I was experiencing over email (with images), only to receive what felt like a brief response informing me there was nothing of concern.

Recently, I noticed that my nose bridge has begun to droop at the site of the perforation, which has exacerbated my worries. When I sought another consultation, I was a bit taken back by the increased fee of £150. I emailed Mr. Uppal requesting a reduced fee due to the complications arising from the initial surgery but have yet to receive any response almost two months later.

I am deeply disheartened by the lack of post-surgical care and support. While I understand the inherent risks of surgery, the rushed consultations and inadequate follow-up care have left me feeling neglected and undervalued as a patient. I cannot, in good conscience, recommend Mr. Uppal based on my experience