Overpriced and unprofessional - enlarged nose and doctor was dismissive

I went to Dr. Lao for a rhinoplasty and chin implant last May 2023. It was a significant investment and I was ready to contribute my savings to the work. I was also excited to find a Taiwanese surgeon who specialized in Asian features since I am Asian and my goal was to make a very natural and subtle change. Unfortunately, I was disappointed with the results of the rhinoplasty - my tip was doubly projected beyond the "goal" morph I had (see photo) and the bridge protruded from the bottom of my forehead, both significant attributes that were aggressive modifications to my face and not discussed. Even during a consult for revision, I had to prompt his staff to please take an imaging morph and it was done incorrectly.

Despite the result not being 100%, my biggest concern was how Dr. Lao responded to my feedback. Despite my worries and dislike of the job, he continuously told me that he felt the nose looked good and sometimes diverted attention to my chin instead. He also described the way he crafted the nose was more "feminine" and that I even looked mixed race now and how "this is what people want" - well, not me.. None of these were my goals or discussed. In fact I was keen on ensuring the results were subtle - I spent months hiding the results and procedure at work/with friends. Dr. Lao was dismissive of my feedback, lacked empathy and seemed to have trouble addressing any differing aesthetic goals than his own. When I went to discuss revision, I ultimately decided that this was not the type of surgeon I could trust for a fix.

I am in the services industry myself and do not take reviews like this lightly, but I do believe the way a professional responds to a patient's concerns sheds light on the quality of the experience. Now, over a year+ later, I have undergone a revision rhino with a different facial plastics surgeon and I'm able to see how this revision experience was completely different in a positive way.

I unfortunately do not recommend Dr. Lao if you have specific aesthetic goals or you must be sure to micromanage the plan and situation with visuals at each step of the way. 2 stars because the alar reduction was done acceptably and though the chin implant is a big large (you can see in the photos how it protrudes in a more masculine way), I can live with it for now.