I already love the results, but his entire team is incompetent

Provider Review

• 22 Sep 2017

I will start by saying I had my Rhinoplasty done by Dr. Kassir less than two months ago, and I already love the results! It is still swollen, so I am very excited to see how it will change and continue to fit to my face over the next few months. He truly is an incredible surgeon. One word of advice – make sure to type out EXACTLY what you want and do not want changed, and bring pictures of people for reference. He sees many patients a day so it is important you are clear in what desired look you want. With that being said, I have to rate my overall experience as NOT top notch. He is such a well-respected surgeon, and I expected top notch staff as well. It is truly unfortunate that his entire team is incompetent. They were the reason I felt so utterly uneasy from start to finish – I was nervous enough to be having a procedure like this, and the added stress I am about to explain was uncanny. You choose a surgeon based on their incredible work, right? Well, Dr. Kassir’s team makes me NOT want to recommend him – it is near embarrassing to refer a friend or relative if they end up going through a similar experience as mine. The staff including Nikolija, Caitlyn and Margaret made countless scheduling errors for dates and times of my visits, including the day of my actual surgery. The extreme disorganization resulted in a lot of unnecessary stress on my end. Araskya was another staff member. She cares about one thing and one thing only: to get you to book your surgery as soon as you arrive at your consultation before you even realize how much you’re paying. I am a young individual, paying for this entirely on my own. My total for surgery was $16,500, and this included no breakdown on the price. All they did was take photos and had me sit down in the office. I was shocked. I then found out by a very good source that scheduling in New Jersey determines a lower price point, vs. New York City office. I called Araskya the following day and all she had to say to me was “There are no refunds.” I was NOT asking for a refund, I was simply asking to switch the location of my procedure! With clearly no option, I had to stick to paying the higher amount and just trust that Dr. Kassir would do a beautiful job, no matter the cost. Paula was the ONLY helpful person I dealt with – she was the reason we were able to spot all of the inaccuracies in the scheduled appointment dates and times. She was able to effectively get someone to call me back for pre-op and/or post-op information. I found it quite hard to believe that Dr. Kassir puts so much trust in Margaret taking on many roles in the office. She consistently was careless, rude, and unprofessional. She took off my splint and left 2 visible stitches on my nose! I had to go back to get those removed since they were on the outside! She had given me ZERO post-op instructions that day on top of it all. I thought I would at least get some verbal tips, if not a packet of some sort. This is a pretty serious surgery, your nose takes up your whole face... Why doesn’t his team take it seriously? I understand that they must have an overwhelming number of patients, but it is their job to keep us feeling that we are in the best of hands and well informed. Honestly, the list goes on and on with disorganization and unprofessionalism… there was so much back and forth between myself and his team that all of it nearly ruined my experience. Dr. Kassir, for the excellent surgeon that you are, you need to hire professionals. Your team did not represent you with esteem or the knowledge your patients need, and in my opinion they are a poor representation of your practice.