POSTED UNDER Rhinoplasty Reviews
Good for Breathing but Lack of Follow-up with Concerns
ORIGINAL POST
Good for Breathing but Lack of Follow-up with Concerns
Celebrated1449October 4, 2024
I had a septo-rhinoplasty and ottoplasty (ears pinned back) 5 years ago. Overall, I think that my experience was OK to good. Overall, the results didn't look as promised but my breathing is better.
- My results were not in line with the photoshop that Dr East did with me in the consultation. I asked for a supra-tip break and for my hanging columella to be addressed but neither of these things happened, and my ears are not symmetrical
- The scarring is quite significant (photo attached)
- My results are aesthetically in line with my face and I would not consider myself 'botched'. It is a 'natural' result and many people didnt notice I had a rhinoplasty!
- My results are high-performing in terms of breathing. I had a deviated septum and this has been fully addressed
- My results are not fully stable. Over the last 5 years a lot has moved around and my nose tip has significantly caved in. You can see the cartilage supports showing through
- The concerns that I had (asymmetry in ears, lack of alignment with expectations, lack of stability, the raised scar on my columella) were all dismissed by Mr East. Most recently, when I raised my concerns around stability and my worries, I was told that I would need to pay £200 to speak to Mr East regarding my concerns and pay £30,000+ for a revision. I was also told that my ear asymmetry shouldn't be addressed due to the covid landscape (back in 2021). In earlier appointments Mr East had suggested I could get "one extra stitch" in my ear in the surgery, or some treatments for my nasal scar, but then very rapidly these never came to fruition and I was told via email that I couldnt get any extra help.
- My results were not in line with the photoshop that Dr East did with me in the consultation. I asked for a supra-tip break and for my hanging columella to be addressed but neither of these things happened, and my ears are not symmetrical
- The scarring is quite significant (photo attached)
- My results are aesthetically in line with my face and I would not consider myself 'botched'. It is a 'natural' result and many people didnt notice I had a rhinoplasty!
- My results are high-performing in terms of breathing. I had a deviated septum and this has been fully addressed
- My results are not fully stable. Over the last 5 years a lot has moved around and my nose tip has significantly caved in. You can see the cartilage supports showing through
- The concerns that I had (asymmetry in ears, lack of alignment with expectations, lack of stability, the raised scar on my columella) were all dismissed by Mr East. Most recently, when I raised my concerns around stability and my worries, I was told that I would need to pay £200 to speak to Mr East regarding my concerns and pay £30,000+ for a revision. I was also told that my ear asymmetry shouldn't be addressed due to the covid landscape (back in 2021). In earlier appointments Mr East had suggested I could get "one extra stitch" in my ear in the surgery, or some treatments for my nasal scar, but then very rapidly these never came to fruition and I was told via email that I couldnt get any extra help.
Celebrated1449's provider
Response from Dr. East:
Thank you for your review. It has given us the opportunity to reassess our protocols and communication policies with our patients.Your last follow up was two years after your surgery.
This review contains erroneous statements.Any potential future treatments of existing patients of RhinoplastyLondon are organised on an individual basis-the figure of £30,000 is incorrect.
We always prefer to engage with private dialogue rather than in a public forum but felt we should publically clarify the position.
Rhinoplasty London
UPDATED FROM Celebrated1449
Revision quotation comments
Celebrated1449October 9, 2024
I’m pleased that Mr East is taking this opportunity to review communication protocols. I have attached evidence of the £30,000+ quote I was given that he disputes is accurate. I didn’t pay for another consultation so I cannot comment as to whether he would have changed the quote in clinic but I was asked to sign something that stated I agreed with the £30,000+ number
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