Botched and gaslighted - left with asymmetry and deformities

My surgery was on July 1st 2020 at 64 Harley Street, London.

While I still had my cast on, I noticed there was asymmetry, but I didn’t jump to conclusions yet as I put it down to swelling. Further down the line, I naively thought that the asymmetry was caused by mask wearing, however that is just not possible. Upon looking at photos of my Day 6 nose, it is clear to see that the same deformities I am suffering now were evident at that stage as well - which means that the mistakes were made during surgery.

However, the problems continued. I tried to tell myself I was happy with the surgery as I had paid £6.5k and I naively believed that the deformities would heal up over time. I reached out to Harley Health Clinic with photographic evidence of the lop-sidedness of my nose in May 2021.

was told that I would have to wait a few months until my one-year post op review in august, so I did. I had my review and I told Dr Shoaib my concern, but he did not see the issue, encouraged me to wait longer, and he somehow thought my nose looked great...

I contacted Harley Health Clinic again in November 2021, attaching photographic evidence of my even worse looking nose. I was told that it was outside of their one-year policy, so I did not pursue any further.

In September 2022, after my kept nose getting even worse and I was becoming less happy, I sought a second opinion from Mr Patel ENT at 51 Harley Street. I initially thought I would possibly be receiving steroid injections however I was told that there were numerous issues that would need to be fixed with only a revision rhinoplasty. I was distraught at this news and on the verge of tears, but I was happy that Mr Patel could visibly see my concern instead of gaslighting me like Harley Health Clinic as to a reasonable person my nose certainly did not look “fine.”

Mr Patel identified

- misplaced cartilage causing the lump (not scar tissue)

- no support at tip and will need rib cartilage to fix

- v shaped deformity which is the indent/collapse at bridge that will need a graft to fix

- significant asymmetry

I contacted Harley Health Clinic one last time with this information, however I was unsatisfied with the response. They brushed off Dr Patel’s opinion and I would not be given an appointment for several months if I were to be seen upon fee. I do not trust Dr Shoaib's skills especially as he has not been able to acknowledge any error, and I do not think he would be able to fix my nose.

I have been left with PTSD due to my botched rhinoplasty and have had to seek counselling to come to terms with it. I expected my nose would not be perfect, but it is worse than it was pre- surgery. My natural nose was not asymmetrical, nor did it have abnormalities. I had heard stories of a minority of people having their rhinoplasty go wrong but never would I have thought I would be one of those people.

My nose just gets worse and worse with time. It is now as big as it was pre-surgery, except it is worse shaped and with no contour to it at all. I hate being seen from every angle and every lighting now as it just reveals more unflattering faults. Inside my nostril is swollen. I have breathing difficulties. My confidence is shattered. A once confident, bubbly, and happy girl, I have become depressed and no longer enjoy having my photo taken.

I complained, but was slapped with "we deny wrongdoing because you signed a consent form"

He has a lack of skill especially when it comes to people of colour, and him and Sanjay silence people and gaslight them when they try to speak out. I have spoken to countless people who have had the same experience with Dr Shoaib, they just hush it or do their best to hide the truth.

People, beware!!