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Provider Review

Dermatologic Surgeon, Board Certified in Dermatology
888 Oak Grove Ave, Menlo Park, California
Overall rating

Short form Review: • Comes from a dynasty of doctors • Specializes in lasers- medical residency focused on Laser • Fantastic product formulations for her skincare line that work, high grade and inexpensive for what you receive. • Detailed with her examinations and take-it home instructions. • Highly educated and friendly staff (Jennifer and Scott) you can tell they all love their job. • Detailed examinations which includes a detailed profile with pictures of before and after treatments. This profile allows for them to track results and show progression and the transitionary period of treatments. Allowing them to track your body’s response to the treatment. • Professional service- Jennifer is in the room with Dr. Railan for invasive procedures. This is something you learn when performing behind close door services. It’s beneficial when safeguarding your business. Did I mention she is detailed, educated, and knows what she’s doing? • She’s fantastic and I love how she carries herself as a professional. True professionals know their limits and will transfer you out to other doctors who specialize in specific areas. This illustrates Dr. Railan’s professionalism. • I pay out of pocket and it’s worth it (Not because they don’t accept insurances, they do) She’s reasonable when paying out of pocket for visits, so don’t be afraid to see her if you don’t have insurance. • Detailed review: Dr. Railan is the true definition of professionalism, highly skilled, adaptive to her environment and interpersonal interactions. She’s treated me for a chemical burn from bleach on my scalp which was later diagnosed as alopecia. I later learned from the specialist she sent me to (who I also love) that I was lucky Dr. Railan provided me the steroid when she did to prevent more hair loss and permanent damage. (Kaiser, my primary provider, has no one staffed who specializes in scalp burns and hair loss, and the steroid they provided was specific to them and it made my scalp itchy and burn). I have no problem seeing Dr. Railan out-of-pocket. She knows what she’s doing and will refer you out if she feels you need specialized attention. She’s very detailed with her examinations and provides great feedback. I’ve seen Dr. Railan for the following services and products since I met her. -Laser Hair removal Axilla (armpits) and Bikini Extended. Still in process (Dr. Railan has received specialized training for laser during her internship years) I would recommend anyone to see her if considering any laser procedures. - Skincare line, Dr. Railan's MD Soothing cleanser, retinal eye cream, the primer sunscreen, and the SPF 50(traditional formulation), and her hydraulic acid is high quality. I love all her skincare line. I receive a lot of free high-end medical quality skincare from vendors due to my profession in the spa industry and I love her line. Some of the formulations are dupes for more expensive products, for example, her primer sunscreen smells amazing and has the same formulation of ingredients for a product that I’ve purchased that was twice the price and smelled worse. This also shows me she’s not greedy when it comes to her line, its high quality and affordable for what you receive. I’m excited for when she begins selling glycolic acid, lactic acids formulations from her own line. She has products in office you can purchase that are top quality for what you’re receiving for the price. She’s prescribed me retin A for Acne and preventive age measures. Her staff and herself are extremely detailed when providing take it home instructions. Scott provided a physical demonstration on how to apply skincare products before applying retin-A. Dr. Railan also prescribed a tropical steroid for my scalp, shampoo, and a two or three formulations of foams and oils I could use (same product, just different formulations so I could also wear them in the day-time to maintain constant treatment). Overall I’m so lucky I was referred to Dr. Railan. She’s a true gem in the medical industry for exceptional service and patient care.