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POSTED UNDER SmileDirectClub REVIEWS

My SmileDirectClub Journey - Pittsburgh, PA

ORIGINAL POST

I found out about SDC and was so excited at how...

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kel23issaMay 21, 2016
$1,500
I found out about SDC and was so excited at how affordable it is. Read that there are some communication issues but that's okay since the price is right :) Paid $59 for starter kit on Groupon on May 2, they received my photos on May 3 and sent me a confirmation email.. They sent me my impressions kit & received it back on May 13. At that time they emailed me stating it would take 4 business days until I heard back whether or not impressions were good. Still haven't heard anything :(

Replies (5)

durdur33
May 22, 2016
Yes, I received the same email around the same time. So I spoke with someone on the live chat and was informed that those were old emails and would take 7 business days so should here somethibg the beginning of next week. The emails have came in line with everything else arriving at my house and to say the least has been a little early.
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kel23issa
May 22, 2016
Thank you for commenting! Hopefully we both get ours this week!:)
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adavis2011
May 23, 2016
If you have any questions about the delay, you need to call, email, or live chat with them and they will get on top of it.
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kel23issa
May 23, 2016
I emailed :) maybe I'll call this week if I don't hear anything!
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Teddiemc
May 23, 2016

Thanks for sharing your story with this community. I hope you get the results you're looking for with this treatment. Please keep us posted!

UPDATED FROM kel23issa
21 days post

Status updated

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kel23issaMay 23, 2016
Received an email today that my impressions were accepted & my treatment plan should be sent via email shortly!:)

Replies (1)

durdur33
May 24, 2016
That's awesome! I haven't received anything yet but gives me hope that it should be soon
UPDATED FROM kel23issa
23 days post

Still waiting..

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kel23issaMay 25, 2016
Still haven't received an email yet with my treatment plan. So I just Called customer service who answered quickly & politey and stated she would find the answers and email me back...

Replies (1)

durdur33
May 26, 2016
I still haven't received whether or not my impression were good. I will call today to see what's the hold up. I know they have an overflow of new customers so I am trying to have patience with the whole process.
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