POSTED UNDER PicoSure Reviews
Made my Face Worse
ORIGINAL POST
Made my Face Worse
$3,000
I had a consultation with Molly for my hyperpigmentation. She determined I don't have melasma, just hyperpigmentation, so I'd be a good candidate for Picosure. I purchased the package which was a few thousand dollars.
I was unhappy how this was handled. Molly told me I didn't have melasma to sell me on the treatment and after 2 treatments, they wanted me to keep going and I had to advocate for myself that something wasn't right and when they finally agreed, they did nothing to fix it. I texted Molly after thinking it through and how wrong this was and pushed for a refund. She suggested I get credit but I kept pushing. It's just not right that I left looking worse and they kept pushing for me to continue my sessions and that they would get to keep my money. Eventually she relented to only charge me for one session and refund me the rest. These people don't need the money; if you made a clients face worse because of your poor recommendation of saying I don't have melasma and pushing to continue, it should be a full refund but I'm glad I got something back. What's worse, I spent the last several months fixing my face. Luckily I found the top 3 melasma doctor in the US and he was willing to take me on as a new client but I had to wait a couple of months to see him. His treatment has reversed all the damage but this experience affected my trust in Medspa/plastic surgery "professionals", it flared up my face, I spent additional money and months religiously putting on my cream and taking medication everyday to fix this wrong. I did sign a contract which does warn you that the treatment might not work but I truly believe that from the consultation, molly was quick to say I don't have melasma so that she can sell me on a treatment that shouldn't have been recommended to me in the first place. This is people's faces you are dealing with - you are supposed to be expert advisors, not pushing for a quick sell to your desperate clients to make things worse for them. I really wanted to like this place but definitely lost my trust.
I was unhappy how this was handled. Molly told me I didn't have melasma to sell me on the treatment and after 2 treatments, they wanted me to keep going and I had to advocate for myself that something wasn't right and when they finally agreed, they did nothing to fix it. I texted Molly after thinking it through and how wrong this was and pushed for a refund. She suggested I get credit but I kept pushing. It's just not right that I left looking worse and they kept pushing for me to continue my sessions and that they would get to keep my money. Eventually she relented to only charge me for one session and refund me the rest. These people don't need the money; if you made a clients face worse because of your poor recommendation of saying I don't have melasma and pushing to continue, it should be a full refund but I'm glad I got something back. What's worse, I spent the last several months fixing my face. Luckily I found the top 3 melasma doctor in the US and he was willing to take me on as a new client but I had to wait a couple of months to see him. His treatment has reversed all the damage but this experience affected my trust in Medspa/plastic surgery "professionals", it flared up my face, I spent additional money and months religiously putting on my cream and taking medication everyday to fix this wrong. I did sign a contract which does warn you that the treatment might not work but I truly believe that from the consultation, molly was quick to say I don't have melasma so that she can sell me on a treatment that shouldn't have been recommended to me in the first place. This is people's faces you are dealing with - you are supposed to be expert advisors, not pushing for a quick sell to your desperate clients to make things worse for them. I really wanted to like this place but definitely lost my trust.
LuckyMitchell's provider
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