I have been a patient of this practice since 2003...
30 Aug 2014
2 months post
I have been a patient of this practice since 2003 and recently went in with a small area on my cheek that wouldn't heal- I thought it was infected. I first, with an appointment and the receptionist, ( the nice one who wears gloves because she has a latex allergy) told me they were running about 40 minutes behind schedule. OK, no problem. I actually waited 2 hours to get into a room, then when I had been in the room 20+ minutes they came in and told me I had seen the PA "Lindsay," even though it had been 3 or 4 years ago, so I would need to see her, even though they had scheduled me with someone else. It was clear they were trying to make an excuse for horrible scheduling. Eventually, Lindsay came in and did not apologize for the 2.5 hour wait I had just endured. She spent a total of 5 minutes with me and pooh poohed my concerns about this wound on my face, even though I told her it had been this size and this way for over a week and was not a deep scab, it should have stabbed over and fallen off by now. She gave me some Bactroban ointment and some doxycycline and said she wanted to see me again in two weeks. She did not culture it or anything. 10 days later, again with no change, I sent a picture of it to a friend in CA who is a doctor and he said I needed immediately to go back, that it looked ( by a picture!) to be a very bad infection. I had to BEG this office to get me in. I saw Lindsay again and again, expressed to her I thought something was VERY wrong. She said I needed to leave it alone and even though it again had not reduced in size, she was very pleased with how it was doing. I told her it was oozing yellow fluid, she said that was a good sign of normal healing. She even recommend that I go off of the doxycycline that I had finished a 12 day course of. Dr McCune has all of these YOUNG assistants, PA's working for him and when I left the room with Lindsay they are all standing around and stare at you. I felt frustrated and humiliated. Fast forward a week and I had to go to KU ER room on a Sunday morning and had a 102 degree fever, my cheek was the size of a golf ball with red streaks coming out of it. They had to do a CAT scan and there was massive amount of infection inside my cheek. It was a staph/MRSA infection and had turned into a cellulitis infection. I am now left with a HUGE scar right on my cheek, when if it had been treated correctly, would have gone away. Once the KU ER got me onto the right antibiotic, it reduced in size immediately, but the infection had drained through the outside of my cheek clear through the inside. I am left with a huge scar and have had to go to a plastic surgeon in Chicago to talk about fixing it, since I do not trust anyone in KC to do it. Luckily, it did drain or the MRSA could have gone to my brain directly from this spot on my face and killed me quickly. This office has people practicing that should not be. They have no bedside manner, no respect for your time and/ or your concerns. No way would I ever see them again for anything.