Detailed Smile Direct Club Process - Novi, MI

It has been a long process so far. The communication has not been great, but I am happy to report that I received a shipping notice last night. It has been frustrating since I receive emails from them at least three times a week asking me to purchase my impression kit. I have called them twice to let them know that it is very confusing to receive emails about joining SmileDirectClub, when you have ALREADY made your first payment!
I was becoming increasingly concerned that I was never going to see my aligners, especially when the day before the shipping notification I received an email stating that my monthly payment was being processed! That would be two payments taken with no product delivered. It has been more than a month of frustration, but I am hoping the aligners will be here soon. So far the USPS notification hasn't updated in over 24 hours so I have no idea when they will get here. I will post once they are received.

I went in for my appointment at the Smile Shop in Novi, Michigan on December 3rd. Since the location had only been open a week it was very clean. The staff was nice and helpful in explaining all the steps to do the 3D scan. They started with several pictures that were taken on an iPad and then did the imaging with the scanner. While it was uncomfortable as the scanner was being run over each individual tooth multiple times-it was tolerable. The scanning itself took almost 15 minutes, which seems like an eternity with your mouth held open. After that was complete they did the Glo Pops whitening treatment. They talked over payment options with me and took my credit card information. The technician that did my scan told me that everything had been accepted and that I should receive my first aligners in about 3 weeks.
Today, December 13th, I received an email from Smile Direct Club detailing my treatment plan. Much to my surprise it asked for me to confirm my purchase! My aligners were never billed on December 3rd. I went through the steps to purchase my first monthly installment today. I am a little frustrated that there was no communication between December 3rd and today. For 10 days I believed that my aligners were already being made. I will update again once I receive my first box.

I have done my research on Smile Direct Club and am hoping to start the process. I read many other reviews about the issues with making the impressions so I tried to find a location near me. I sent an email and Darren responded saying that there was not a location in my state, but that one would be opening after the Thanksgiving holiday. I emailed on Tuesday after Thanksgiving and they let me know the Smile Shop was open. I called to make an appointment for the 3D scan. I will be going Saturday morning and update from there.