Microneedling Ruined my Skin

Would give 0 stars if I could! I had microneedling with PRP with Lana in August. I had some dermal pigment above my upper lip that really bothered me and she convinced me a “deep” session at 2.5mm would do the trick. I told her I was concerned as my skin is sensitive and she said not to worry, very safe and she has performed this many times. When I went to get it done she handed me the numbing cream for me to do myself. I was stunned. She didn’t even remove my makeup or anything. Once I was numbed she wiped off the cream and went to town. It definitely felt haphazard but it didn’t hurt ( I numbed for like 40 min). Then she swiped on some opened hyularonic acid that STUNG SO BADLY and sent me on my way. I used the post procedure kit as directed for 5 days following (even though she said 3). Once the sunburn like feeling healed I noticed I had a ton of track marks and enlarged pores. I tried not to freak out but as the weeks wore on the pores and the following got so much worse: wrinkles, lines connecting pores, fat loss, lost elasticity - literally wearing a hat for 5 minutes or sheet marks will cause marks that last all day, burning, tightness, redness, broken blood vessels, waxy skin, dark circles, fine lines, breakouts. I had PERFECT skin before this aside from the slight pigment (no change in that BTW). I look like a freak. I went to see Dr Russo at the start of this mess and he was relatively dismissive, said it would improve and one of his aestheticians said she would call me in a month to check in. No one has called, of course. And it hasn’t gotten better it has gotten SO MUCH WORSE. I had to move out of the city because I’m too embarassed to be seen. The worst part is they aren’t giving me my records, they are SO SHADY. And Lana, who administered the aggressive treatment and drew my blood told me she is an RN and does this all the time. Their website even lists her as an RN. My lawyer confirmed that she is not registered as an RN. Just STAY AWAY. They have truly ruined my life and couldn’t care less.