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Poorly managed surgery center

I met with Dr Young over a year ago… I was told they are opening a surgery center in a few months. If I waited I would have almost no facility fee if any. Due to the newness of the surgery center. I received two quotes on different areas…One was a mini neck lift for $3500. The surgery center didn’t open for a year… The manager had no experience in this endeavor. I know this because he told me. About 7 months into the wait… instead of apologizing.. They had an assistant call me and tell me the cost is now $5750. I asked why, she really had no explanation. I ask to speak to Dr Weitz the owner/manager. He told me it was the facility fee. I explained what Dr Young said…and he said “We won’t screw you over”. A couple more months passed ( one year total) and finally I was called for my pre-surgery appointment. I went over the procedure with Dr young. He recommended that I can have the neck lift done by putting the scar down the front of my neck. He said men can cover it with beard.. When I said I would like it done the way a neck lift is done. Putting the scar around my ear .. so it’s not noticeable. Dr Young told me he needed to speak to the person who prices these procedures. He comes back and said it’s now $10,000. I sat there in shock after I waited a year, after I was told by the owner .. I would not be screwed over. I asked why is it now $6500 more than my quote. I was told that the facility center (Westfalls) they had been using before their surgery center opened, had big increases. Their center did as well. Dr Young leaves again and comes back and says that he now feels this cosmetic procedure was not for me. He asked if I would want a referral. I had never dealt with anything like this before..The way I was treated prompted me to write my first review… of anything… I also called Westfall Surgery center to ask about their year increase. They told me they had two increases over the year and for my surgery it would be an additional $300. So what they told me was not true.

Dissatisfaction

My experience with Dr Weitz is he has terrible follow thru. I depended on him to keep his word on pricing for a surgery procedure. He increase the price from $3500 to $10000. Actions speak volumes. It defines what kind of business we run….
I was very disappointed and discouraged.

Provider Review

Board Certified Internist
100 White Spruce Blvd., Rochester, New York
Overall rating