POSTED UNDER SmileDirectClub REVIEWS
My journey with Smile Care / Smile Direct Club - Nashville, TN
ORIGINAL POST
I'm not sure what exactly to think about Smile...
$1,500
I'm not sure what exactly to think about Smile Care Club. I was super excited and ready to try the experience, signed up online, took my photo assessment, paid the money, got my impression kit in. I sent the impressions back, got an email stating it was received(02/22/2016)!! NOW IM PUMPED!!! 6 days later (2/29/2016) I got my starter tray and the whitening kit!! Everything fit great! I called that day and confirmed fit, the gentleman however, didn't take any of my information, 2 days later I got another email stating that I should have received my starter tray and to remember to call so they can start the process. I called back, confirmed my fit one more time in case it wasn't noted. Waited another week (03/08/2016) and emailed them regarding my treatment plan. She said it would take 7-10 days following the day they received my impressions (02/22/2016) which would have been 11 business days since the time my impressions were received, but I waited a while longer. On 03/11/2016 I got an email stating that my licensed Dental professional had to make a revision to my plan. On 03/18/2016, I emailed them back and asked for an update on the treatment plan, never heard back. I called 2 days later, they said they did not have an update on my plan and they will get a manager involved and have a member of the care team call and update me. (today 03/28/2016, still no call) on 03/24/2016, I emailed again to follow up on the "waiting for approval" that the live chat rep said was in progress. Still no response. Sent an email today, got an email stating that my plan was complete, but its waiting for approval from the licensed professional.... Not sure how long approving takes... I was under the impression that you sent the impressions in, 7-10 days later you get the starter tray and treatment plan, then 21 days later you will have your aligners to "a better smile" Im already past a month into it, and haven't even seen my treatment plan, which means whenever they decide to send that to me, I will have to wait another month just to start my treatment. AWESOME!!! Starting to lose faith, especially after I was encouraging some of my friends who have minor imperfections to look into it as well... but seeing as how I cant get any answers and its taking this long... I am starting to think I should retract my excitement. :(
Replies (27)
March 30, 2016
I completed my treatment in December and am DELIGHTED. I'm sorry you've had questions or issues. Have you contacted their customer service department? Whenever I've had questions or didn't understand something they helped me quickly and professionally.
April 13, 2016
Yes, I always contacted customer service. Live chat, via email and over the phone.
I'm so happy that you had a positive experience!! I hope once my treatment is complete, I'm as happy with the outcome as you are!
I'm so happy that you had a positive experience!! I hope once my treatment is complete, I'm as happy with the outcome as you are!
April 1, 2016
I was really excited about Smile Care Club too! I had braces as a teenager, but my teeth have shifted some over the years.
I have sent pictures in several times, and on Monday they sent an email that my pictures were approved and that my impression kit would be mailed out in 48 hours. I emailed them today to see why my kit hadn't been mailed out, and they told me they need more pictures. I am getting a little disappointed with their customer service.
I have sent pictures in several times, and on Monday they sent an email that my pictures were approved and that my impression kit would be mailed out in 48 hours. I emailed them today to see why my kit hadn't been mailed out, and they told me they need more pictures. I am getting a little disappointed with their customer service.
April 13, 2016
As you can tell from my post, I too was starting to lose faith in the process and getting frustrated with the same answers and getting no where. :( I hope by now you have got your pictures approved, you received your impression kit and that your starter trays are on the way soon. just be persistent.
April 14, 2016
oh no.... now im scared.. I just took my photo session today..
April 14, 2016
Dont be scared, everyone has different experiences!! Yours may go very smoothly. But dont give up, if this is something you want, and you get put off, just be persistent! I got my aligners in today 04/14/2016, they fit great!! tighter than my starter trays, and a harder plastic. The starter trays that I got had alot of extra "plastic" at the top like over the gums, they fit, but not tight, and there was a part on my starter trays that were cut, and it rubbed my roof of my mouth, it hurt, I filed it down, it was fine. BUT if you havent had invisible aligners, and you get these and they hurt your mouth, after day 3, i PROMISE you wont know they are there and they will get better and the rubbing in your mouth and the spots that get sore, WILL GO AWAY!! Good luck with your journey! keep us posted!
May 6, 2016
same here... I am waiting for my treatment plan and did my 3D scan with pictures on 1st week of April. All they were saying that they were still reviewing my case and one of the rep. said doctor was on vacation(which does not make sense at all ).
May 6, 2016
I think that once you get started, they assign you to one doctor, I dont think it touches multiple peoples hands. So if for whatever reason the doctor was out of the office, it probably puts him that much more behind on his cases.. BUT he should also work on getting caught up before he just goes... then, them not assign anyone else to him until he gets back... idk... it sucks when you have to wait a month for a treatment plan your supposed to get within 10 days of your impressions getting approved.
May 8, 2016
YaY!! i just bought my treatment toady. I just got an email from smile care club yesterday and i purchased it!! I just can't wait to receive them!!!
August 24, 2016
What's this 3D scan? I received an impression kit to do at home. I did it, sent them back and they said they weren't done right. So now I have to do it again..
August 24, 2016
From my understanding... the 3D scan is available in replacement of the impression trays. If the provider is available in your area to come to your home, they will come and do a 3D scan of your teeth using basically a portable camera that gathers all the information that they need. However, they have to have a rep in your area to do them...
If your impressions werent done correctly, they will send you another kit to do... I recommend watching some youtube videos to make sure you really understand how to do them. OR take them to your dentist and they will do them for you and insure that they are correct.
Good luck with your impressions.
If your impressions werent done correctly, they will send you another kit to do... I recommend watching some youtube videos to make sure you really understand how to do them. OR take them to your dentist and they will do them for you and insure that they are correct.
Good luck with your impressions.
UPDATED FROM adavis2011
Recv'd a call back!!!
After I left my review above (03/28/2016), by the end of the day I got my treatment plan emailed to me, and on 03/29/2016 I recv'd a call from my care team stating that I should have got my treatment plan, and asked if I reviewed it and if I had any questions or concerns regarding my treatment outline. He was very nice, provided me with his phone number if I had any additional questions or concerns. I purchased my aligners on 03/29/2016 after I ended the call. I got an email on 04/05/2016 stating that they are working on my aligners at the lab and they will send me an email when everything is complete and they ship the aligners and provide me with a tracking number. At this time I am still waiting for the lab to be complete the order, but I should be getting my aligner shipping confirmation and be able to start my treatment within a week or two!! Ill keep you posted!! :)
Replies (1)
July 29, 2016
So great that you regularly update us on progress! im considering starting this to have straighter teeth and everyone seem to be quite impressed with results.
UPDATED FROM adavis2011
Aligners have arrived!
Hello all!! Wanted to give you a brief update on my Smile care / Smile Direct club review.
Today I got my aligners in. I choose to do the payment plan at the moment, I was scared if I paid for them all at once, that I would lose contact with them. So I choose to do the payment plan option. In my box I got today 04/14/2016, I got 2 sets of my 20 aligners, along with my chewies and another case!
I never got a tracking number from them on my order, so I was surprised that they came in today! according to the packing slip, it left their facility on 04/12/2016.
Im excited to start my journey and see what the finished product will be!!! I have uploaded what came in the mail today.
Today I got my aligners in. I choose to do the payment plan at the moment, I was scared if I paid for them all at once, that I would lose contact with them. So I choose to do the payment plan option. In my box I got today 04/14/2016, I got 2 sets of my 20 aligners, along with my chewies and another case!
I never got a tracking number from them on my order, so I was surprised that they came in today! according to the packing slip, it left their facility on 04/12/2016.
Im excited to start my journey and see what the finished product will be!!! I have uploaded what came in the mail today.
Thank you for sharing your experience. I hope you find support in the community.