Still Traumatized
Still Traumatized,
I gave one star because 0 was not an option
Smoke and mirrors
Not good. They put up a really great front, they all act friendly and gracious with their perfect fake smiles while you're there, and ah-hum paying upfront fees, but it's a whole different story when you actually have an issue to discuss with someone other than the receptionist, or God forbid if you should want copies of YOUR records. All of a sudden nobody knows what's going on but, "someone will be in touch with you by the end of the day." Which by the way doesn't happen, it's a different story each time but they will tell you in the sweetest voice that they are very sorry and they will get right back to you. It's endless. I was told for months how glad they were to have me as a patient, how sorry they are for dropping the ball and someone will definitely be in touch with me by the end of the day.
They expect you to stand there in compromising positions and take an array of photos in the most awkward positions, then they have the audacity to refuse you the right to have access to them!!! Unbelievable!! They lied to me and mistreated me during and after my surgery. Refused for months to give me copies of my records, I finally had to play the HIPPA card to get them and they were still incomplete. Take it from someone who has been there, they have no regard for your rights as a patient or for your personal dignity. When confronted with these concerns, all the dr had to say was, "we dropped the ball" and offered no resolution. My care has been incomplete at best. But the staff is was very nice and someone will be getting right back with me.....in the meantime I'm dealing with unsatisfactory results, pain and figuring out how to find a reputable facility and how to fund a redo. I can't go back there, even though I'm very sure that they will be getting back in touch with me by the end of the day...
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