Still Traumatized

Not good. They put up a really great front, they all act friendly and gracious with their perfect fake smiles while you're there, and ah-hum paying upfront fees, but it's a whole different story when you actually have an issue to discuss with someone other than the receptionist, or God forbid if you should want copies of YOUR records. All of a sudden nobody knows what's going on but, "someone will be in touch with you by the end of the day." Which by the way doesn't happen, it's a different story each time but they will tell you in the sweetest voice that they are very sorry and they will get right back to you. It's endless. I was told for months how glad they were to have me as a patient, how sorry they are for dropping the ball and someone will definitely be in touch with me by the end of the day. They expect you to stand there in compromising positions and take an array of photos in the most awkward positions, then they have the audacity to refuse you the right to have access to them!!! Unbelievable!! They lied to me and mistreated me during and after my surgery. Refused for months to give me copies of my records, I finally had to play the HIPPA card to get them and they were still incomplete. Take it from someone who has been there, they have no regard for your rights as a patient or for your personal dignity. When confronted with these concerns, all the dr had to say was, "we dropped the ball" and offered no resolution. My care has been incomplete at best. But the staff is was very nice and someone will be getting right back with me.....in the meantime I'm dealing with unsatisfactory results, pain and figuring out how to find a reputable facility and how to fund a redo. I can't go back there, even though I'm very sure that they will be getting back in touch with me by the end of the day...

Worst experience of my life! I was lied to at EVERY TURN! They lost my medication that I had paid for out of my pocket! They made absolutely no attempt to locate it or replace it, and the dr was not at all concerned. They lied to me about everything from the procedures to returning phone messages. I was not treated with respect. They refused to return phone calls and address simple questions, like about support garments and bandages. My dignity and privacy was not preserved or respected in the least. I was paraded around nude in front of the entire staff on the morning of my surgery! I had been told only the immediate surgery staff an exact number of 4 people would see me nude.. that was a bald faced lie! I literally saw EVERY office member come into the the room adjoining the surgical suite and peer through the window, including the other Dr who was not in any way involved with my care, the secretary and even the receptionist!! Literally everyone that works there was at some point looking through that window while I stood there nude getting 'prepped.' Then I had to literally make them close the door completely when I went back for a check up. I wouldn't have even returned for the follow up if I hadn't needed to have a drain taken out. I absolutely couldn't wait to get out of that horrid place. Then I had to practically beg for my records, even when I did finally get them, they left out some of the pictures, I had specifically asked for all records including pics. It was an all out ordeal. They refused to let me use the bathroom after my surgery, they told me and my husband that I didn't need to, I was still groggy from surgery and not feeling like arguing about the fact that I did need to use the bathroom, so instead I peed in my pants on the front seat of the car. I was so humiliated and traumatized by the whole thing. Now months later, I'm not at all satisfied with my results, I'm in considerable pain, I don't feel comfortable going back to that hell hole, there's no need to speak to the dr or staff, they will just spout more b.s. and lies. So now I am tasked with finding a new dr, coming up with funding and hopefully getting this atrocity fixed without being traumatized further and taken advantage of again. Its been several months and I still have nightmares about it. I'm so nervous and scared, but really need to do something about the condition I've been left in. The Dr even put in my record that I stated that I was happy with my results!! I could not believe he had put that in MY record!!!I was very guarded with my words and I did not in any way indicate whether I was satisfied or not. They did however manage to slim down my purse for me. I'm praying and believing for a breakthrough resolution to this awful position I've gotten myself into by trusting the wrong people. I'm stuck in a body that I'm still very unhappy with, only now I've got considerable pain, trauma and lighter purse to go along with it.
I gave one star because 0 was not an option