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DrJuan Bernardo Baltazar Rendón of Topplasticsurgeonsmexico.com ----A medical tourism NIGHTMARE--- BEWARE!!!!!
I went to Mx for a mommy makeover that I have wanted for over 20 years but couldn’t afford to get in the United States. I did months of research and read reviews on every Medical Tourism surgeon I could find and settled on TOPPLASTICSURGEONSMEXICO as they were rated #1 and their before and after pictures on the website were amazing. They make it out to be a safe and cost effective alternative to surgery in the U.S.A. So I contacted them and made the arrangements. The itinerary/surgery plan they sent me was not even close to what actually happened. What was supposed to happen—- upon arrival in Mexico City and departing the plane after landing, a driver holding a sign with my name would be waiting for me at the gate to take me to my 5 star hotel room. Once there, I would meet my bilingual liaison that was there to attend all of the appointments and be readily available for any other things I may need during my 12 day stay. I would meet the surgeon some time that evening and go over any questions I may have and discuss what I was to expect from the procedures. They were going to take my blood for pre-operative labs and surgery would be the following morning. I would the remain in hospital the rest of the day and the following for them to monitor my progress. After the 2 days of hospitalization my driver and liaison would take me back to my 5 star hotel where I would remain for the next 10 days. A doctor would come to my room daily to help me change bandages, adjust medications, make sure things were healing as they should and help with anything else that I may need and to be assured things were progressing as they should.
What actually happened—-I landed in Mexico City, MX where nobody and I mean nobody speaks English and there was no driver there. I sat at customs for over 3 hours crying and called my liaison at least 5 times until she finally sent someone to get me. She was not waiting at my 5 star hotel, in fact I didn’t even meet her until after my surgery was already done. The hotel was not a hotel. It was in the middle of a city block and there were 3 floors, each floor having 2 guest rooms. The staff consisted of one girl in scrubs per shift and one person making meals. My room had a flooded shower that had water all the way out the door and wet towels covering the entire floor. I was moved after a few days to a different room but that room was given to another person and not fixed. The meeting with my surgeon was great. He was very nice and personable. He took his time answering all of my questions and I felt much better after seeing his nice clean office in the hospital and was confident in him doing the procedure. His office was about an hour away from where I was staying and half way back to the room I realized he didn’t get my blood for the pre-op lab work. I told the driver and made a call to my liaison and told me she would take care of it. Once we got back to my room the CNA came in and told me they would push surgery back a couple of hours and get my bloodwork done first thing in the morning. I was good with that. So the morning came and they took n me to a warehouse type place with manual pull up metal door. They pulled in and parked and there was a big metal table there and a girl in scrubs. I got out and sat down and she motioned for me to sit on the table. She pullled out a few syringes and wrapped my arm with a rubber tourniquet and the next thing I remember is waking up back in my room and the surgeries were completed. There was not an anesthesiologist nor any machines in that room, just a metal table next to a dirty vehicle. I assumed this was for bloodwork and they would then take me to the hospital for surgery. I was in so much pain I couldn’t move and I was having trouble breathing. I couldn’t even get enough air to speak. The pain medication was a daily morphine patch that they cut into four to make it last 4 days instead of 1 and over the counter Tylenol. They wouldn’t budge on that and I had 4 procedures. The cna’s were all very nice but there were no hand washing stations in sight and they would go room to room emptying drainage bags and changing bandages. No gowns or gloves either. I had my own spray hand sanitizer I made them use before coming in my room and they acted like I was crazy. The doctor that visited daily wouldn’t change my pain medication regimen and never helped with a bandage change - or really do anything other than look at me and leave. I was one big bruise and for the last 5 days I told them over and over I needed to go to an emergency room because I could not breathe and couldn’t walk more than 3 or 4 steps without collapsing. They said I was over reacting and this was normal, I was healing as expected. I still had drainage tubes when they dropped me off at the airport so they had to get some special travel paperwork for me to board the plane and someone outside, a complete stranger and not someone who worked there, had to help me walk in. I took a few steps and stumbled into a wall where I just sat on my suitcase for about 20 minutes trying to catch my breath. Finally an attendant got someone to take me to my gate in a wheelchair because I couldn’t walk. I landed in the USA and immediately went to the emergency room. I had lost half of my blood and had a punctured and collapsed lung. They gave me two units of blood and airlifted me to a larger hospital where they immediately inserted a chest tube. I had contracted a flat eating bacterial infection that was literally rotting my breasts off of my chest, XDR pseudomonas, an extremely antibiotic resistant superbug that would succumb to no known medication— and sepsis. I was there for 3 months and in icu for several weeks of that time. They called in my family twice because they were sure I was going to die. They found a mixture of meds that finally worked but this bug would become immune to it after a week or two. It was a nightmare. I really should have died on the plane since I only had half of my blood and one functioning lung - I don’t know how i lived through that flight. But I did. And everything after, but I did. Please don't do itI'm begging.I saved about 10K on surgery, but now I'm losing my home and owe over 900K in medical bills. I will be forced to file bankruptcy.
What actually happened—-I landed in Mexico City, MX where nobody and I mean nobody speaks English and there was no driver there. I sat at customs for over 3 hours crying and called my liaison at least 5 times until she finally sent someone to get me. She was not waiting at my 5 star hotel, in fact I didn’t even meet her until after my surgery was already done. The hotel was not a hotel. It was in the middle of a city block and there were 3 floors, each floor having 2 guest rooms. The staff consisted of one girl in scrubs per shift and one person making meals. My room had a flooded shower that had water all the way out the door and wet towels covering the entire floor. I was moved after a few days to a different room but that room was given to another person and not fixed. The meeting with my surgeon was great. He was very nice and personable. He took his time answering all of my questions and I felt much better after seeing his nice clean office in the hospital and was confident in him doing the procedure. His office was about an hour away from where I was staying and half way back to the room I realized he didn’t get my blood for the pre-op lab work. I told the driver and made a call to my liaison and told me she would take care of it. Once we got back to my room the CNA came in and told me they would push surgery back a couple of hours and get my bloodwork done first thing in the morning. I was good with that. So the morning came and they took n me to a warehouse type place with manual pull up metal door. They pulled in and parked and there was a big metal table there and a girl in scrubs. I got out and sat down and she motioned for me to sit on the table. She pullled out a few syringes and wrapped my arm with a rubber tourniquet and the next thing I remember is waking up back in my room and the surgeries were completed. There was not an anesthesiologist nor any machines in that room, just a metal table next to a dirty vehicle. I assumed this was for bloodwork and they would then take me to the hospital for surgery. I was in so much pain I couldn’t move and I was having trouble breathing. I couldn’t even get enough air to speak. The pain medication was a daily morphine patch that they cut into four to make it last 4 days instead of 1 and over the counter Tylenol. They wouldn’t budge on that and I had 4 procedures. The cna’s were all very nice but there were no hand washing stations in sight and they would go room to room emptying drainage bags and changing bandages. No gowns or gloves either. I had my own spray hand sanitizer I made them use before coming in my room and they acted like I was crazy. The doctor that visited daily wouldn’t change my pain medication regimen and never helped with a bandage change - or really do anything other than look at me and leave. I was one big bruise and for the last 5 days I told them over and over I needed to go to an emergency room because I could not breathe and couldn’t walk more than 3 or 4 steps without collapsing. They said I was over reacting and this was normal, I was healing as expected. I still had drainage tubes when they dropped me off at the airport so they had to get some special travel paperwork for me to board the plane and someone outside, a complete stranger and not someone who worked there, had to help me walk in. I took a few steps and stumbled into a wall where I just sat on my suitcase for about 20 minutes trying to catch my breath. Finally an attendant got someone to take me to my gate in a wheelchair because I couldn’t walk. I landed in the USA and immediately went to the emergency room. I had lost half of my blood and had a punctured and collapsed lung. They gave me two units of blood and airlifted me to a larger hospital where they immediately inserted a chest tube. I had contracted a flat eating bacterial infection that was literally rotting my breasts off of my chest, XDR pseudomonas, an extremely antibiotic resistant superbug that would succumb to no known medication— and sepsis. I was there for 3 months and in icu for several weeks of that time. They called in my family twice because they were sure I was going to die. They found a mixture of meds that finally worked but this bug would become immune to it after a week or two. It was a nightmare. I really should have died on the plane since I only had half of my blood and one functioning lung - I don’t know how i lived through that flight. But I did. And everything after, but I did. Please don't do itI'm begging.I saved about 10K on surgery, but now I'm losing my home and owe over 900K in medical bills. I will be forced to file bankruptcy.
Provider Review
Juan Bernardo Baltazar Rendón