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Consultation review: Not Impressed
ORIGINAL POST
I heard so much about this surgeon i HAD to go on...
i heard so much about this surgeon i HAD to go on a consultation, i called and waited a few weeks for my consult which i don't mind because i know he is busy however i was traveling from another city to come see him and i actually told the lady when i called about this. I get there on time and my consultation starts 30 minutes late, again i don't mind because i was thinking he was taking more time with some patient and that i didn't mind waiting for a surgeon who was dedicated. We were quite a few women in the waiting room and every 15 minutes it seemed like 2 would get called by a nurse and taken into a room, when it was my turn i went into a room with a very sweet nurse who asked me a few questions and then left me in the room so i would put on the hospital robe and said dr lista would be come see me. I waited a very long time by myself in that room before he came in. When he finally came in we barely talked, he asked a few questions and took a measurement really fast and then told me what kind of implants he thinks i should go without explaining much about himself, the clinic, the procedure or even the implants themselves. I told him i was quite nervous about coming all the way by myself to see him and that my mom wanted me to ask some questions, i had 2 papers full of questions his face switched when i pulled them out he seemed so annoyed and rushed, he answered my questions coldly and was very condescending he made me feel so uncomfortable i put the paper back into my bag after asking three of the questions he then left the room, i was left to wait for a long time again, then the nurse came and made me try a few sizers and when i said there was one i might like more she left again and then she came back with dr lista who just looked at me with the sizers on and said he liked the look and that next time i should bring my mom with me to decide and he left, she then gave the a paper with the price and walked me out. That's it, i barely call this a consult, i wasn't able to actually speak to the doctor, get to know him or even tell him what i wanted or ask questions about the procedure. I got a cold and rude consultation, the doctor very arrogant and fake it was definitely not worth the 7 hour drive but hey it's just another experience right?
janes it's provider
Replies (3)
August 1, 2016
Yikes that doesn't leave a good impression at all! And if this Dr can't give you attention now in person than what does that mean for future communication if you were to choose him to do your surgery? I have to email my dr randomly about questions I have, or perhaps a situation will arise and I ALWAYS hear back from him the same day, and usually with in just a few hours of when u sent out my email. I'm sry you had a bad experience with this surgeon, I feel like they should be taking it very seriously considering the fact that they are cutting into your body and putting a foreign object inside.
September 6, 2016
Yes exactly! i know i should have said something at the consult about the way i was being treated but i struggle with speaking up for myself. Waiting for over 15 min in a cold room in nothing but robe and leggings is no fun. Driving for 7 hours to get a consult that didn't even last an hour, when i clearly specified i was from out of town, and how long a drive i would have when i called to book the consult is not acceptable. If i could count the time i actually spent with the doctor i don't think it would be more than 10 minutes. I think during consults surgeon should make sure to walk you through the whole thing and answer every question you have without making you feel rushed or like you are bothering them. This surgery is NOT cheap but it's also and more importantly the fact that you put your life and your body in this person's hands. If they treat you like a number and not a person BEFORE you paid believe me it will be worse when your surgery is all done. Every girl going through this should find the right fit and never settle for a clinic that doesn't offer quality service. This doctor barely looked at me for a few seconds with my sizers on, which btw were way too big for my body, and declared the size was perfect. When i expressed that i felt they made me look top heavy and how i didn't want the focus to be on my breast, and that i wanted a natural look,i was cut short by him saying they look natural and he gets natural results. When i said i wasn't sure once again i was told to bring my mom with me next time. Then he left again and i was left with the nurse that gave me the prices. I didn't come all this way to talk to a nurse, no matter how good she is at her job. Also I am the one who has to live with the implants so i should be listened to in regards of the size, telling me to bring my mom next time was like telling me to shut up. I have now gone through the surgery with another surgeon, after this experience i put the whole thing at rest for many months, i just wasn't sure anymore if i would ever find the right surgeon. Then when i had my first consult with my surgeon and i knew right away it would be him. Before booking my surgery i had 3 consults and i brought people with me on 1 of them, each one of us had about 3 pages of questions/concerns. Then i came back and asked more questions. I have e-mailed, called, texted the office so many time pre and post op, and they always had time for me and never made me feel like i was annoying them. I had a quality service from day 1 and i encourage every girl out there to be patient in the search for the right surgeon. It can sometimes be a long search but once you find him/her, and you will, it will all be worth it. Good luck to you all, i wrote this review not to bash anybody but in the hopes of helping somebody out, and who knows maybe they will do something about the experience they give people in this clinic ( i also get that someone else might have a completely different experience with them, in which case i am really glad :) )
Thank you for sharing your experience with us on RealSelf. We look forward to hearing more about your journey.