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POSTED UNDER Breast Implants REVIEWS

I've got BOOBS! They're already so good looking! Omulepu is the best!

ORIGINAL POST

I initially put a down payment down to have...

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mrolover
WORTH IT$3,000
I initially put a down payment down to have augmentation with a practice near my home. It was going to cost me $6,000 and I was okay with the price. I wasn't however comfortable with the before and after photos, I kept looking at them to ease my discomfort but it didn't work. so I hit the internet and started doing more research. Spectrum Aesthetics kept coming up in my searches but I disregarded them because the prices seemed "too good to be true". Finally, I gave them a chance and started reading all the reviews. They were all pretty good. The before and after pictures suited my wishes a lot better, also. I weighed my options and although saving money wasn't a top priority… it sort of was a no brainer to choose the less expensive and more desirable look. Also, I thought the travel would be good for the soul. I was in communication with "Emily", I'm from Minnesota where people are really, really nice, so maybe I just need to get used to the Miami way of things but Emily didn't seem too enthusiastic to speak to me. She wasn't mean just a bit short, she seemed knowledgable but she certainly didn't ease my nerves. I sent in my pictures and health forms and waited for a response about my qualifications. Being that I wanted my augmentation as soon as possible, I was required to make a deposit to lock in my surgery date and sign a contract. I signed my contract and waited for directions, the next day. Today, I was waiting to be contacted about where I needed to go to get my EKG/checkup for surgery. Being that my surgery is only 2 weeks away, I was hoping for quick responses to my questions. I had also read one review where a woman had to post pone her surgery because the office wasn't responding to her and she didn't get her checkups on time and I didn't want that to happen to me. Emily and I communicated through email and on the phone but my emails were rarely responded to especially after I paid my deposit. Anyways, Emily finally called me at around 2:30 pm, today (not sure what the time difference is) she told me that the doctor she had booked me for on April 2nd, said that I also needed a breast lift. I've been to a few other surgeons and all have said that I don't need one. I insisted that I didn't need/want one and that the photos don't really show how small i am and how little drooping I had just loss of volume. I was getting my implants over the muscle as opposed to older which would fill out the skin a lot more. So she asked me to resend photos and that she would call me back. I emailed her and called her back a few times with no response and then she finally called me back at around 5. She told me the doctor she booked me with wouldn't do the surgery without a lift but that Dr. Omulepu would do it. That actually comforted me a lot because I couldn't find much on the other doctor. So now I'm waiting for a new contract to sign which I still haven't received hours later. There is still so much up in the air and it makes me nervous. I have so many questions still, but I haven't even had a chance to ask them. I know this is a high volume center but I think they should expand staffing, allow you to talk to other people who aren't so busy. And the assistants should learn how to open up a conversation for questions. I'm a virgin to the plastic surgery world and I still have a lot of anxiety about the process. Now I'm worried that I should have just stayed with the surgeon in my hometown. I'm looking forward to working with Dr. Omulepu but I'm not looking forward to the rest of this process.

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Replies (26)

March 19, 2015
I'm feeling the same way I'm getting a lot of back and forth with the coordinators and not being able to talk with the doctor before I put my nonrefundable deposit of $500 for my locked rate and surgery date is very frustrating.
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March 19, 2015
thanks for responding. yes, I'm having a lot of second thoughts. I just learned that two of the doctors are affiliated with a clinic called "strax rejuvenation" who have killed multiple people and put many in the emergency room. they aren't directly involved but i rigged and both of them have a few bad reviews from when they worked at that clinic. Ortega and Omulepu. I'm also very upset with the communication and customer service. I think that extra care and attention to detail was worth the extra $1,000 I saved. I will advise you to wait to pay your deposits. I paid mine right away so that i could get a quicker surgery date but i didn't do enough research. and they didn't tell me before i paid that i needed a lift. now "emily" is being very short and not responding to my emails or phone calls. it is very very scary and upsetting… this isn't how you should feel when you're planning surgery.
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March 19, 2015
I need to know by tomorrow if i'm going to take the 300 dollar deposit loss and go with my original clinic or proceed in an attempt to save some money.
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March 19, 2015
Ortega and Omulepu is both great doctors. The facility is not doing your sx hun lol it's the doctors and all the deaths you are referring too was all from another doctor that worked at Strax at the time. I will suggest just researching your in particular surgeon and request for a new coordinator, some is better than others. Omulepu Is also working with Vanity Now too so you maybe can think about switching facilities
March 19, 2015
Thanks for the information. I might look into the other facility
March 19, 2015
Did you have any issues with the coordinators? How soon after paying your deposit did you speak with Dr Omulepu
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March 19, 2015
Thanks LeeLee. i'm not sure what sx is? I do know that they are not responsible for the deaths at straw, I did state that. Ive researched Omulepu, his information online seems to be consistent throughout the internet. I will look into other options with my coordinator, definitely!
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March 19, 2015
@1NewlyOne… My coordinator actually is causing me the most anguish. on the rare occasions she does call me, i'm put on hold or shes really unorganized, as if she doesn't remember where we left our last conversation. She also seems to want encourage me to get certain work done… like some of the conversations I've had with her about augmentation should be with the surgeon, not the coordinator. She doesn't answer my questions when I ask them directly, for instance, I asked her multiple times how much a crescent lift would cost but she insisted i needed a full lift and didn't answer my question. Thats the most frustrating part. she doesn't seem to receive my emails as she asked me "Did you send your pictures?" wen I had sent them to her hours before. I also expressed my concerns about the expense of a full lift with implant and she only responded "your deposit isn't refundable" so yeah maybe its just my coordinator that i'm disliking… I don't think I will be able to speak to my surgeon until my prop consult after I travel to Miami. this system of high volume, low cost centers, doesn't seem to suit me.
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March 19, 2015
No problem luv, SX short for "Surgery" lol
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March 19, 2015
Will be following your journey luv. Dr. Omulepu is a great doctor with excellent credentials. I love his boob jobs, You get a great doctor but not so good customer service when dealing with Spectrum and Vanity. Smh
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March 19, 2015
I guess thats a little more reassuring.
March 19, 2015
Hi! I came across your post and just wanted to say that surgery is a big deal even if it's just for a BA. The people at this center sound like ***holes that could care less about you and only want your money. If they are being this lousy before the surgery how are they going to be after? When you may have questions or issues? Please really think about whether 300 dollars is worth the cost in the long run should something go wrong. I myself would never have anything done by a DR I didn't have 100% confidence in. The last thing you want is to wind up in a situation were you knew better. If your seeing red flags or have a bad feeling about it there's prob a reason! Good luck! :)
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March 19, 2015
Agreed.
March 19, 2015
Hello I am two days post op Dr O did am amazing job on my breast and tummy tuck but the staff is a whole different story my opinion is they should all be fired !! You basically have to make sure your on top of everything by yourself as far as your lab work also your pre op clearance if one is needed otherwise you get here and they are quick to say they will cancel your surgery. Smh I am from Minnesota also and the only pleasant part of the trip is the results Dr. O gives so best advice keep calling and calling and calling if you have to .You have to stay on top his staff. Also be prepared for dirty looks and rudeness from some. Good luck and best wishes on your journey. Also if your staying at a recovery house make sure you talk to them directly as Emily acts like everything will be ready for you I was lucky they had something available.
March 19, 2015
Thank you @pilliar This was very helpful. Happy healing...
March 19, 2015
Even though the recovery house is included in the price we still need to contact them. Emily stated that once you make a deposit that they will notify them.
March 19, 2015
Yes they are supposed to but didn't.
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March 20, 2015
Thanks for this post. It sounds like you're experiencing exactly what i'm going through. I've sat around for three days waiting for calls that never came. Right now, I'm supposed to contacted by a medical center so that I can get my lab work done, I guess. a local place in town. Did you have to do this? so far this is what i'm mostly confused about…. I haven't been contacted and I know this is the final step to guarantee my surgery will go through on the scheduled day. Now, Emily is claiming i'm calling the wrong number to get a hold of her when this is the only number i've had for her. I did a little swearing on the phone with staff today… how are the so incompetent. I feel bad for the doctors if they are as good as everyone says because this terrible service will inevitably start to affect their reviews. i would like to keep in contact with you, i would love to know what your experience was like and know what i can expect
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March 21, 2015
also, I though the recovery house cost was extra? I'm told that it is 700 dollars that I have to pay on top of the 3,000 breast augmentation and that I have to call the recovery house and pay them directly… was yours included?
March 22, 2015
No I paid them directly 700 in cash ,as far as lab work went I just took my lab work form that ruth is supposed to email you to your nearest lab where they can draw blood. Make sure she had Dr.O sign the form tho as you will need it singed.
March 25, 2015
UPDATED FROM mrolover
15 days pre

The worst customer service, EVER!!! you get what you pay for.

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mrolover
I decided I was going to be more proactive and try to more aggressively communicate with my coordinator. I called her this morning to ask when I would receive a new contract with revisions. I finally received my contract via email at 1:30 this afternoon. I signed it and sent it back to Emily who shortly called me after to verify that I had received it. She told me the next step was to call the office of spectrum aesthetics to schedule a pre op appointment with my doctor the day before surgery. She also said that I would be receiving a call from… i'm not even sure…. I never got that phone call. I called the clinic and told them I needed to make a prep appointment… I called multiple times (5 times) each time I was transferred and hung up on… no one seemed to know what I was talking about or who I was… I even was transferred to Karla's cell phone who is the post surgery care house manager. I tried to call emily back but now her phone was off. So here I am again…. questions unanswered…. appointments not made… calls not answered. I'm getting very very frustrated.

Replies (3)

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April 10, 2015
She's my coordinator also...
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April 10, 2015
how's she been for you?
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April 10, 2015
things get better… especially when you now what to expect.
UPDATED FROM mrolover
15 days pre

still waiting

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mrolover
Not much has been resolved. I signed a new contract that puts Dr. O as my physician , Tomorrow I need to call the recovery to reserve a spot for recovery. I'm still waiting to hear back from a medical center so that i can be pre screened for surgery. lets hope this gets taken care of soon. I still have a lot to do… I just want everything to run smoothly once i get there.

Replies (2)

March 20, 2015
I'm sorry you're having this crappy experience, hope it gets better soon. I've never had an elective surgery either . I'm in the process of having my BA done in the next couple weeks , I hope. I'm struggling with the size at this point. But If you don't feel comfortable with these people I would be running the other way. Best of luck to you
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March 29, 2015
Hi hun i am booked for a bbl with Dr. O and so far he sounds like a great dr.. i spoke to Lisbeit she is good i get her every time i call.. i just hope she will stay the same on my surgery day but so far i am confident and comfortable with DR o. Best of luck and i will pray for you too..