fixing laser damage

I originally went into a local place ran by Mr. Wade Banker and his wife Angie called Luxe Laser in Maumee, Ohio for literally 3 small acne scars. I asked the doctor if he could spot treat the small blemishes. He proceeded to tell me it 'would be better if we could go over your whole face because it would be a nice even treatment'. I hesitated because I knew had a very lovely face and beautiful skin- and only have few minor blemishes but asked him what that would even mean or be like if I did something like that (had never heard of it before)? He said I would simply have a little pinkness/sunburn type effect for up to 2 weeks and would be wearing makeup in 3-4 days. Mind you this place looks very upscale to me so I assumed the high price was just the going rate for a simple treatment. He mentioned nothing that this is 1.) considered face surgery in Ohio. 2.) this is a VERY invasive procedure. 3.) it could take MONTHS to recover because it is such a large procedure with great downtime. 4.) Never referred to it as a procedure or a surgery AT ALL. My husband was with me for this what I thought was a very light treatment plan and heard the entire conversation which lasted all of 5 minutes. I trusted the Dr. and thought well my skin is amazing so this is probably a very simple again treatment. I was provided zero articles of information on this or any info except what was above- it was all VERY 'nonchalant'.

A sad regret is that I had cancelled because I didnt want to have a 'sunburn' as he would put it for 10-14 days but then the lady convinced me on the phone to go for the whole treatment because her 'cousin had it done at my same age and loved it'. So, going through a lot of stress in my life, I thought it sounded kind of pampering and something nice/fun to treat myself to and decided to go with the 'treatment' after all.

During the actual lasering, I was disturbed by the pain- it was worse than childbirth times 2. I wanted to scream STOP but he said 'Oh most people think this is not a lot of pain at all but you seem to be the the type to feel it more'. So I thought I was just being a baby and tear-eyed through it. When they were done I stood up and looked in the mirror and could not believe what I just felt and what I saw- I looked like freddy kreuger. I started having a panic attack because I knew in my gut that I had just went through something other than what I was expecting from any doctor with integrity. I freaked out for days and days as I watched my face start going through crazy changes- extreme tightness and my looks seemed to become cartoony and over-stretched....my whole entire face is different right before my eyes I look like a freak to me and I half-recogize myself literally. It is like a HORRIBLE bad dream. I also have these grooves all over my face which he mentioned nothing above being a possibility....and they are like corduroy lines all over my face and I see no improvement in them as I look every day they are heavy. My husband and kids are completely freaked out and my whole house is just in shock and sadness.

I have reached out to this laser-mill clinic and told them my hurt....but they seem very inconsiderate and have zero feeling for me. I asked the female owner 'have you had this done to your face?!' and she said no. I said 'why did you do something so strong to me- it's not like I am a old lady' and she just kept acting like it was no big deal and like I was being a baby.

Her husband, Mr. Banker also spoke with me on the phone but will NOT see me in person and now avoids me if I call he is always too busy to talk to me. He had told me though after I asked how strong of a setting he used 'Well we went PRETTY DEEP'. I said 'WHY would you do that!?' and he said ' The deeper we go the better the results'.

So the damage is done. I have nightmares every night that my husband is not going to be with me anymore over this...I wake up terrified and what I think is post traumatic stress disorder mixed with major depression and anxiety now. I checked myself into a suicide center in town because my frantic shock soon took me over with every glance I saw in the mirror- knowing there was nothing I could do to reverse what had happened.

On top of all this, my forehead gets nerve pain and my eyes feel like they have suction cups over them from all the tension and pulling all over my face. My smile is nothing the same whatsoever, can you imagine!? I do not know where to turn except to God. I m mortified, ashamed, scarred in my soul...my heart is literally broken and I am terrified to leave the house even. I keep wondering what I did to deserve this and how I could trust this man so much....how this could all go so wrong with nothing to make it right.

I just can't believe someone who is a doctor would describe such a major procedure/surgery to a lovely 29 year old who originally visited for only 3 spots. And how could he describe it as just a short term pinkness and even tell me i'll be back in makeup in a few days!! It's just insanely under-telling of what this REALLY is and really does to people. I feel so taken advantage of, hurt and he can never undo the pain he has caused me.

Even worse, 8 year old daughter and family is VERY sad :( she knows she will not see her mommy's face the way God made it ever again...it is like a major loss to her and it makes me feel a million times worse.

Please- do not do this....I begged the Luxe Laser owners to never do this again to someone so young, that this is something elderly skin would more so benefit from but to suggest this to young women with lovely skin is plain wrong and unethical...I begged for them to never do this again and hi wife Angie simply said, 'Have a Happy Thanksgiving Amanda' and hung up with me.

God Help me. :(

My poor face.