Great Surgeons, Shame About the Administrative Staff and Communication.

My procedure was with Dr Herrero at the IM Clinic. Overall I would say my experience was good. The surgeon and the nurses and doctors at the clinic were great, answered all my questions and I am happy with my results.
The admin team however, leaves a lot to be desired. They are pretty disorganised and rude, moved my surgery date 3 times and were not upfront or clear with communication. I was a month away from surgery when they told me that massages might be included in my price and they needed to book them ASAP. Only then to find out that the surgeon did not recommend massages for my case.
They are using Whatsapp to communicate, which is a bit unprofessional and they did not provide a breakdown of costs when I asked for it. The main receptionist, Aida needs some sensitivity and awareness training.