Reviews you can trust, from real people like you.
How it works
- Our highly-trained Review Moderation team evaluates all reviews before they're published to ensure they're written by people like you and not a member of a doctor's office.
- This multi-step process takes up to 24 hours from review submission to publication.
- Doctors can't pay to have reviews removed or hidden.
- Reviews are only removed at the reviewer's request or if they violate our Terms of Service.
If you have questions or believe we should re-evaluate a published review, let us know.
Sort by:
*Treatment results may vary
Great Surgeons, Shame About the Administrative Staff and Communication.
My procedure was with Dr Herrero at the IM Clinic. Overall I would say my experience was good. The surgeon and the nurses and doctors at the clinic were great, answered all my questions and I am happy with my results.
The admin team however, leaves a lot to be desired. They are pretty disorganised and rude, moved my surgery date 3 times and were not upfront or clear with communication. I was a month away from surgery when they told me that massages might be included in my price and they needed to book them ASAP. Only then to find out that the surgeon did not recommend massages for my case.
They are using Whatsapp to communicate, which is a bit unprofessional and they did not provide a breakdown of costs when I asked for it. The main receptionist, Aida needs some sensitivity and awareness training.
The admin team however, leaves a lot to be desired. They are pretty disorganised and rude, moved my surgery date 3 times and were not upfront or clear with communication. I was a month away from surgery when they told me that massages might be included in my price and they needed to book them ASAP. Only then to find out that the surgeon did not recommend massages for my case.
They are using Whatsapp to communicate, which is a bit unprofessional and they did not provide a breakdown of costs when I asked for it. The main receptionist, Aida needs some sensitivity and awareness training.
Ivan Mañero, MD
25 Jan 2024
25 Jan 2024
Thank you for your feedback. We are happy with your satisfaction with the surgery and the medical team. Regarding the administrative issue, we are very sorry for the inconvenience and we assure you that it will not happen again.
Provider Review
Ivan Mañero, MD
25 Jan 2024
25 Jan 2024
Thank you for your feedback. We are happy with your satisfaction with the surgery and the medical team. Regarding the administrative issue, we are very sorry for the inconvenience and we assure you that it will not happen again.