- Our highly-trained Review Moderation team evaluates all reviews before they're published to ensure they're written by people like you and not a member of a doctor's office.
- This multi-step process takes up to 24 hours from review submission to publication.
- Doctors can't pay to have reviews removed or hidden.
- Reviews are only removed at the reviewer's request or if they violate our Terms of Service.
If you have questions or believe we should re-evaluate a published review, let us know.
Provider Review
I was thinking about having hair transplantation surgery for the last year and decided on Dr. Justin Rome at Robotic Hair Restoration Center in Beverly Hills. I took a lot of time deciding on a doctor. There are many sites for good advice online, but there is nothing better than visiting the offices when you get serious. I visited 4 hair centers on the Westside. Two Neograft providers, one conventional type of MD that does FUE and FUT in his small private practice office and Dr. Rome with Robotic Hair Restoration Center. My first appointment was with the conventional doctor who does FUE and FUT. He pretty much pushed me to the FUT Surgery. He explained that the FUE would take a lot more time and be close to the 18K mark when all is said and done. He stated that the FUT was highly refined these days, showed me a lot of pictures of before and after which looked good, and the price was closer to 12K. I felt I could have negotiated a better deal if I was ready to pull the trigger. I was totally satisfied that he had a lot of experience and he has a great reputation. I was close to pulling the trigger, but I decided to think on it. A few friends pushed me to look into the new “Computerized – Robo” method because that was the latest technology, so I did some more investigation. The two Neograft Robo providers were a completely different experience. They are “Spa” type of places and not specializing in Hair only, but this is an add on for them. They both were almost the same pitch. They each didn’t have a thick portfolio of actual customers who had the surgery at their physical location. They had a lot of pictures, like stock photos and had a small collection of their own. I did see a real doctor at the end who said he supervises, etc., but they have a team that comes in from Neograft. I felt both places were “saleman-ish” for lack of a real word. They were really willing to make a deal because this is new for them and they wanted to hopefully get referrals, etc. I didn’t get a good vibe from either of them. They also kept talking about how many units they would get me, price per unit, and a lot of salesman talk from a lackey and not a doctor. I believe I could have gotten the procedure for well under 10K (maybe even 7-8) from either of these places, which was going to be a great deal for sure, but I am not “price sensitive” when it comes to an elective procedure. I have seen too many episodes of Botched to want a deal. After these visits, I thought I would do one last Google search and found info on the Artas procedure and Dr. Rome’s office was recommended by Artas’ site. I had my meeting with Dr. Rome and I was blown away. He is totally not a salesman and in fact, I believe he would tell you straight out if the surgery isn’t for you. Dr. Rome charges you a set price and says he will get as much planted as practically possible. He is very straightforward and explained that he doesn’t want to make the procedure about $ per graft (it is subjective based on how they are counted) or making comparisons to how others price. He is a straight shooter. All follow up visits are free. He has his iPad, shows you real pictures, goes over everything in detail and he gave me a high level of confidence that it was not all about making the sale. No pressure, whenever you are ready attitude, any questions don’t hesitate to contact me directly. That’s how I do business. I hate BS’ers. The procedure went well and as the doctor advised. The staff was professional and competent. No surprises. Dr. Rome even gives you his cell number if any issue arises when you are home. It is now 4 ½ months since the surgery and the hairs are starting to come in. It is understood that the hairs will keep coming in over a period up to 18 months, but good visual results will begin by 6 months. I have had two follow up visits to his office. The practice has just moved to a brand-new office in West Hollywood. I highly recommend Dr. Rome based on my experience having his office perform the surgery, as well as visiting several hair restoration clinics when trying to decide.