i have nerve damage and it hurts! - Los Angeles, CA

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I wanted to have an non-invasive procedure done to...

I wanted to have an non-invasive procedure done to help with the wrinkles around my mouth and lips. No one warned me about the potential for nerve damage to my face and neck. It is now 4 weeks since I had the procedure. This is what occurred after I had the procedure.

The day after the procedure I woke up with my mouth extremely twisted to the left. I had trouble drinking since my lips could not surround the rim of a glass nor could they purse enough to surround a straw. I also had trouble chewing. The left edge of my mouth was not functional and turned upward. My cheeks and jawline were that of a chipmunk. My jaw felt as though it had been beaten up and my neck felt like I was wearing a necklace that was too tight. Under my chin was numb and not in a good way. Needless to say, I was concerned. The people in my doctor's office saw me but told me that it will go away and that they had seen people who had pain up to a month. However, everyone told me that I was the first person they had seen with the twisting of the face. I felt like I had a kind of weird Bell's Palsy.

As time has progressed (it is now 4 weeks my face is slowly untwisting. However, as of today, it has not fully returned to normal. My jaw still is quite sore, I have pins and needles in my neck and chin and every once in a while I get shooting pains in my glands in my neck.

Unless I have a massive improvement in my appearance (I understand, the "no pain, no gain" concept), as of now, it was not worth the pain and the possibility that my mouth will never go back to normal.

I also called the company and they would not help me. They said that they would reach out to my doctor and that they would follow up with me in a month. I also tried posting a review on their site of my negative experience but they did not post it. Shameful, but no surprise there.

I started looking on the internet to see if anyone else had these side effects from the procedure. I learned about neuropraxia from the information on this site -- and clearly I am not just another one of the "5 patients" that were written about 2 years ago. I had the procedure on October 2013. So potential patients beware. In my opinion, doctors should be required to report adverse reactions to medical equipment to the general public.

there should be more data available to patients regarding these and other proceudres.


It is approximately 6 weeks since I had the Ulthera treatment. I am much improved since my last report, but my face still is not back to normal. When I drink from a water bottle, I still drool out of the left side of my mouth, which also still turns up at the furthest edge. It is not noticeable by others, but on the inside of my mouth, I still have discomfort and twisting. The area under my chin on my neck is still numb. However, the good news is that I have improved. As to the results, I am also disappointed.


Well it is now approaching the 3 month mark. I am still having problems with my neck and directly under my chin as they are still uncomfortably numb. I am very very unhappy. I also spoke to several other plastic surgeons and find it terrible that ULTHERA is neither reporting the results nor informing doctors about the possible problems that are arising. If anyone else wishes to join me, I must just find a lawyer to handle this for all of us who were mislead by ULTHERA's propaganda.
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