Very Poor Service

I went there in February for a consultation, I was advised if I would go ahead with the surgery I would be able to get a date by beginning of April. I decided to go ahead with it, and advised at the consultation I will be away for a few days in may so will it be all ok, I explained that again at the time of booking and the receptionist advised yes all should be ok and I have enough time to heal up. I was then asked to get another test done which was never mentioned during the consultation and I had been told that price is inclusive of everything, anyway that was deducted at the end.When I went for the pre-op and met the surgeon he was not happy with me having my surgery 2 weeks prior to my holiday and I should have never been advised that it will be ok. I then got another date end of may, 3 days prior to my surgery I was told the machinery has broken down so will have to cancel the surgery. For the 3rd time I booked another day, that in jun, 4 months after my consultation. Also to mention when getting the date you would really have to chase them up to fit you in, so doing that 3 times was a really bad experience. I got there on the day, asked to be there for 9.30am but didn’t get the surgery done until 12.30pm. I waited 3 hours, as one of the nurses hadn’t arrived, moreover that nurse never arrived and I had to get my surgery done by the doctor ( who was very good at his job) and 2 other inexperienced staff, who had to be taught during the surgery. After all that, I didn’t complain even once and just asked for an extra garment as I was soaking wet, and the guy said he didn’t have anymore, pathetic. I got a message next day after the surgery from the guy that did my consultation to ask how I’m doing, after that nothing else. Told him I got lumps that were painful and he replied after a day to let him know if it gets worse.
Overall very poor service and inexperienced staff apart from the doctor who was really good, although it would have been nice if he was in touch rather than the consultant. Not an experience you expect at Harley street. The results are looking ok, but only 2 weeks in, so fingers crossed, hoping for better.