Get the real deal on beauty treatments—real doctors, real reviews, and real photos with real results.Here's how we earn your trust.

POSTED UNDER Facelift REVIEWS

Office review: Not a Bray Babe !!!!! - London, GB

ORIGINAL POST

Disgusted at my experience and I haven't even...

Julie anne
$24,001
Disgusted at my experience and I haven't even walked through the door !!!! I'm an overseas patient and applied for a consultation with a provisional date of July 21st for my procedure !! Great I thought as I'm a teacher and I can have the procedure during the summer holidays . Whilst looking on realself over the weekend to my horror I found someone else was booked in for the procedure on July 21st . I felt physically sick ! Hotel booked ,flights booked and even the dog was organised .
After many attempts somebody called Karen finally answered her phone and as I suspected I was told that I wasn't booked in for July 21st and I should have not been booked for a consultation on July 5th as this is a Tuesday and Dominic does consultations on Wednesdays ???
Both appointments had to be changed .
I was then contacted by Lucy to be told that they had 2 available dates for the procedure one was for the 30 th June which was no good as that's the last day of term and I had already booked my flight for July 3rd and one for August 30 th which was no good due to the new term starting on August 23rd . I wanted the 21st July !! Anyhow I agreed to a Skype consultation for that evening and if I was happy with everything and Dominic was prepared to operate I would do what I could to get to London for the procedure .
Guess what Dominic didn't Skype !!!!!! I waited up all night until 1am my time no Skype, no email , no text to say he's trying to get through or an explanation as to why he couldn't Skype ?????
Stating that I am extremely disappointed with my experience with Dominic Bray and his team is an understatement I refuse to have anything else to do with them and have found another surgeon who is just as good and whose team have fell over backwards to accommodate my dates in fact I've got in for the procedure 3 weeks earlier ! Dominic Bray is not the only top surgeon in London and his team are certainly far from that !!!!!

Julie anne's provider

Dominic Bray

Replies (9)

July 14, 2016
Hi Julieanne - had you paid a deposit? Did anyone phone you back to follow up or was that it surgery date just gone? x
July 17, 2016
That sounds a bit disorganised - not what you want when planning a major procedure! Glad you've made alternative arrangements, and hope all goes well.
February 13, 2017
Thankyou I had an amazing result
August 3, 2016
August 3, 2016
whoops pressed post too quickly..... I wouldn't normally comment, but this opinion is of my team and not me and that saddens me. We keep a small personal team who work tirelessly for our patients and they are all caring, organised and brilliant, often answering emails and phone calls after hours and at weekends. If an error had been made on our behalf we would hold our hands up, apologise and make it right, but in this case no error has been made and everything was possible was done to accommodate a situation not of our making. Anyway I wish the poster all the best for her surgery and am sure she will have a fantastic result.
February 13, 2017
I had an email confirming the date any way I had the procedure done else where who were amazing and my result was fantastic !! I've had comments to say I'm not the only one this has happened to with your surgery
February 13, 2017
Dr bray needs to see you before he decides ito do the procedure he hadn't seen me because I'm an overseas patient. Surgery date gone and that was the last procedure as he spends 6 weeks of the summer on vacation problem was so do I , I couldn't travel over in September due to work commitments which was the next consultation date
February 13, 2017
Nope surgery date was lost but after the experience I had I didn't want my face lift with them