The Run Around

I booked my surgery on a special with Miami Aesthetic Center. Initially, I was booking with this company because of Dr. Willis when she left MIA Aesthetics. However, the booking specialist told me Dr. Miller was having a special, so I booked my surgery with him. I paid my deposit and specialist told me she would fix it on my portal. For 2 weeks, my portal had Dr. Willis and Dr. Willis as my surgeon with the wrong price. I called and asked to speak to a manager and I text the specialist on the number she provided, and she informed me that she would fix it; which she did. On 2/15/22, I received my medical questionnaire and was asked to complete it. I completed it on that day. I sent it back via email. On 2/24/22, I received an email saying I was dropped off the surgery calendar because I did not complete the questionnaire. I called Miami Aesthetic Center and informed them that I had completed the questionnaire. Instead of them trying to find the email they read through my notes to inform me when the questionnaire was sent. The receptionist informed me that it needed to be completed on the portal however, that is not what the email stated. If that is true it should’ve been listed on the email. I read the email and completed it as it requested. There were no other directions on this email that indicated it needed to be submitted through my portal. The email stated “ INSTRUCTIONS: To begin, simply reply to this email and complete your answers on the same line or below the question…. Information will be uploaded to your patient chart.” I asked to speak to a manager but there was “no manager available.” I emailed my coordinator the questionnaire which has the timestamp indicating that I submitted it the day it was sent. She responded “thank you.” In another email she responded if I complete the questionnaire she would put me back on the schedule. I called this morning asking to speak to a manager and of course, “there was no manager available.” I have called and asked to speak to a manager at least 3 times at no avail I have not spoken to one. If the manager would’ve stepped in weeks ago, we wouldn’t even be here. At this point, I am exhausted from the run around and do not trust them to complete my surgery safely. I am requesting a refund with my deposit because it was their fault that I was dropped from the surgery. I don’t appreciate the run around and would not recommend this surgery center.