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Contoured my body amazingly - very poor aftercare and massages

To start off, Dr. Wright was incredible and delivered 1000%. I did Lipo 360 and she contoured my body amazingly. I had a great shape to begin but she took it to another level.
The staff however walk around with their heads cut off. My surgical coordinator was changed 4 times, no one could answer basic questions about post op care, 3-4 days to get a call/ email back. I ended up waiting to the last minute to pay the rest of my balance because the wait time over the phone were ridiculous. Office wait times were even worse.
I can deal with the inorganization at the office but the post-op massage needs to change STAT.
I paid for my massages with the facility and did not receive more than a 5 minute massage after waiting 3 hours in the waiting room (Took me longer to get undressed than the actual massages itself). The waiting room looked like a factory of women. All of them were triple booked... The first drainage massages after surgery are most critical for best healing. The way they massaged were harsh. No consideration whatsoever. The ladies who took care of me reopened my wounds with a wooden stick to drain me, pushed down in 2 areas and sent me home (I have them all recorded).
I had an issue with my stomach area because they were not draining me correctly. Once i noticed, i made an appointment with another company who specializes in post-op massages. It took me 2 weeks to get rid of the seroma i had in my stomach area - that could have been prevented. I did not return to the MIA clinic for the remainder of my 2 massages that I paid for. (I went to Sapphire Therapy, they are amazing)
Honestly other than the office staff and massage therapist, i love my results. Thankfully, I am healing well since i went somewhere else for massages and looking my better than expected.
My advice for best results would be to
1. Look elsewhere for the post op massages.
2. Be strict with the lipo garments, foam and ab board.
3. TRUST THE PROCESS!
Thank you Dr. Wright!

Provider Review

Physician
9300 SW 72nd St., Miami, Florida
Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times